Modern Servant Leader

article thumbnail

The Top Servant Leadership Course Just Got Better

Modern Servant Leader

Lesson 2: Unlearning Bad Leadership Principles Sometimes, before we can travel down the correct path, we have to step off the wrong one. The course is a self-paced, virtual program, with the following sessions: Lesson 1: Welcome to Servant Leadership 101 A brief introduction to the course and overview of expectations.

Course 130
article thumbnail

The Cost of Ignoring Employees? 120% Of Annual Income or $0.35 / Share, Southwest Airlines Discovers

Modern Servant Leader

Southwest Airlines just agreed to a $140 Million settlement with the Department of Transportation over the meltdown of Southwest’s systems during December 2022 travel. As a result, the airline had to cancel nearly 17,000 flights and leave an estimated 2 million passengers stranded, during one of the busiest travel times of the year​​.

Airlines 130
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Do You Have the Fundamental Systems to Serve Customers?

Modern Servant Leader

But then, when aboard the plane, you learn the other passengers in your row were traveling together but separated by the airline so you and your spouse could be seated apart as well. There’s only two reasons three traveling parties would be so poorly organized.

System 185
article thumbnail

Black Eye for FIFA Leadership: Enabling Hate Over Love

Modern Servant Leader

In Qatar, not only is homosexuality illegal (punishable by 7 years imprisonment), but women are still subjected to men for decisions regarding basic healthcare, permission to travel, and more. In addition, freedom of expression and assembly for anything perceived against the government or for unionization may be a crime.

article thumbnail

Power of Customer Reviews Online and Why You Need Them

Modern Servant Leader

Whether your message traveled on TV, Print or Radio, the model was consistent – a one-way message. In the old days, selling your product or service consisted of developing the item, selecting a market and screaming your message as loud and often as you could.

Review 180
article thumbnail

Top Leadership Experts to Follow in 2015

Modern Servant Leader

2 141,000 57,200 60,070 Chris Brady Humor, Personal Development NYT Best Selling Author (Over 1 million books sold in 6 languages), CEO of @LIFELeadrship, Speaker, Humorist, World Traveler, Soccer Fan, Father, Rascal! 1 220,000 222,000 6,005 Ben Carson Government, Leadership uthor, speaker, and Dr. Evelyn Spiro, R.N.

article thumbnail

25 Ways to Prepare for Catalyst and Other Leadership Conferences

Modern Servant Leader

Coordinate Sightseeing: I rarely have time to see sites while traveling for a conference. If this is part of your plan though, coordinate all tickets, travel and so on before you depart. This may be an early morning exercise routine or quiet time in your hotel room. Arrive Early: I like to get to the airport especially early.