Six Disciplines

article thumbnail

Excellence

Six Disciplines

In other words, satisfied customers drive business success and business success enables investment to satisfy customers. We can learn much about achieving excellence—not only for our customers, but for ourselves—by taking a lesson from franchises. The franchising concept has been wildly successful over the past 40 years.

article thumbnail

Excellence

Six Disciplines

In other words, satisfied customers drive business success and business success enables investment to satisfy customers. We can learn much about achieving excellence—not only for our customers, but for ourselves—by taking a lesson from franchises. The franchising concept has been wildly successful over the past 40 years.