Harvard Business Review

MAY 4, 2018

In 2001, a new approach to technology development was created by a daring group of developers. It represents an important competitive advantage and cultural weapon in the battle for talent and customer loyalty. aleksandarvelasevic/Getty Images.

Agility 8

Agility Development Organization Software 8

Harvard Business Review

NOVEMBER 20, 2012

In a word: loyalty. That’s according to Brent Gleeson at Inc. whose own leadership skills come courtesy of the Navy SEAL training program. Gleeson writes that the best managers are those who hire responsibly, and then support the people they hire.

Banking 8

Banking Loyalty Morale Report 8

Harvard Business Review

JANUARY 26, 2016

That’s ten times better the average fast-food joint, a level of excellence that creates unprecedented levels of customer loyalty , as well as loud acclaim from management experts. ” The end result of Pal’s commitment to hiring smart and teaching continuously is that employees show the same sense of loyalty as its customers.

Loyalty 8

Loyalty Customer Loyalty Training Quality 8

Harvard Business Review

DECEMBER 27, 2016

But by 2001, the once-dominant Buckeyes had slipped into mediocrity. In many organizations, the loyalty of employees lies with their department or project team, rather than the whole organization. The staff reasoned that rewarding stellar individual performances would provide the right incentive to excel. Set superordinate goals.

Cooper 12

Cooper Sports Groupthink Construction 12

Harvard Business Review

MARCH 3, 2014

With the advent of Nielsen’s Bookscan in 2001, publishers could begin to receive point of sale data from physical bookstores. The primary goal should be not to sell content, but to extract information and build loyalty. The goal of any publisher is to get its content bought and read.

Books 8

Books Information Technology Content Analysis 8

Harvard Business Review

AUGUST 22, 2012

But when we dug more deeply into their previous work history, we found titles like "Consumer Engagement Lead," "VP, CRM & Loyalty Program Development," and "VP, Direct Response Marketing" — all customer intelligence positions. Become "tempered radicals."

Company 14

Company Business Intelligence CRM Marketing 14

Harvard Business Review

JUNE 26, 2012

When I was head of leadership development for Ford Motor Company (from 1999 to 2001), we successfully implemented a program, called Total Leadership , that built on these basic principles. Naturally, they feel greater loyalty and commitment to their organizations as a result. act with integrity by respecting the whole person.

Constraint 15

Constraint Bottom-up Self-aware Learning-by-Doing 15

Harvard Business Review

SEPTEMBER 9, 2013

And yes, many of us have also seen evidence that its opposite, humility, inspires loyalty, helps to build and sustain cohesive, productive team work, and decreases staff turnover. Jim Collins had a lot to say about CEOs he saw demonstrating modesty and leading quietly, not charismatically , in his 2001 bestseller Good to Great.

Development 9

Development Self-aware Press Release Collins 9

Harvard Business Review

JANUARY 29, 2013

Someday, Apple's now 11-year-long run of nearly unbroken triumph (I'm dating it to the launch of the iPod in November 2001) is going to end. That is just the way of the business world. The questions, of course, are when, and how. The mood of the moment is that when might just be now (there are lots of different ideas about the how ).

Strategy 9

Strategy Porter Christensen Mauborgne 9

Harvard Business Review

JANUARY 28, 2015

Supplier relationships, brand identity, process coordination, customer loyalty, and many switching costs were all forms of information. The implications of that insight were becoming obvious for companies that sold information, like newspapers and encyclopedias. But every business is an information business, they stressed.

Porter 8

Porter Power Competitive Advantage Film 8

Harvard Business Review

MARCH 29, 2011

Since 2001, when she'd arrived at the company, she'd turned around two hotels. The company had no way to stimulate demand across its portfolio; it didn't even have a loyalty rewards program, now standard practice in the industry. Beatriz believed she could fix the problem. What about long-term strategy?

Case Study 10

Case Study Hotels Price Decentralization 10

Strategy Driven

MARCH 11, 2011

The Enron scandals of 2001 and 2002 focused only upon cooked books audit committees and deal making. It demanded blind loyalty, hired ISTJ personality types for support and rewarded dogmatic sales types for trading deals. Employees pledged blind loyalty to Ken Lay, though few ever had access to him. Executives never stayed long.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57