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Success Begins with Quality Customer Service

Chart Your Course

Entrepreneurs willing to invest the time and effort into satisfying the most valuable component of their business are setting themselves up for long-term success. But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention.

Quality 182
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Management Innovations Only Work When No One Else Is Doing Them

The Horizons Tracker

A database was created with information about team payrolls, playing success, the use of analytics in that team and the contribution of each player to the team over a prolonged period between 1985 and 2013. By 2002 it was catching on and three teams had adopted it, but by 2013, a whopping 75% had done so.

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GC25: Four Game Drives – and One Drive to Rule Them All

Engaging Leader

Assuming you have defined the right business objectives, the most important key for successful gamification is to target the right motivators: the drives that make people want to engage and that stimulate the right thoughts and actions to accomplish your objectives. Marczewski, Andrzej (2013), “Marczewski''s Gamification User Types 2.0”

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GC24: Killer Gamification: Engaging for Impact

Engaging Leader

If poor design is a primary culprit of failed gamification, how can you improve your chances of success? Burnham, David (2002), “Inside the Mind of the World-Class Leader” Kim, Amy Jo (2012), “Social Engagement: Who’s playing?

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Building Skills - Reading a Great Book Isn't Enough

Building Personal Strength

I just finished two terrific parenting books: The Wonder of Boys (1997) and The Wonder of Girls (2002), both by Michael Gurian. An example is a parenting book I read recently, Coach Your Teen to Success: 7 Simple Steps to Transform Relationships , by Barbara McRae. Copyright 2013. Books are great for acquiring knowledge.

Skills 74
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StrategyDriven Professional Podcast Episode 2 – Standing Out Among Professional Peers, part 2 of 3

Strategy Driven

A member of the Society of Human Resource Management, she received a leadership award in 2002 from the Midwest College and University Professional Association for Human Resources. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment! This content is intended for personal and non-commercial use only.

SWOT 57
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StrategyDriven Professional Podcast Episode 3 – Standing Out Among Professional Peers, part 3 of 3

Strategy Driven

A member of the Society of Human Resource Management, she received a leadership award in 2002 from the Midwest College and University Professional Association for Human Resources. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. why professionals should document their experiences. Consider leaving a comment! All rights reserved.