Chart Your Course
OCTOBER 27, 2014
A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Retention Is Key.
Coaching Tip
JANUARY 5, 2013
The goodwill and more passionate relationship generated within the community translates into a far higher demand for our products and services, into more love and loyalty for our brand, and so into major contributions to the bottom line. This creates a virtuous cycle through which everyone is enriched.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Center For Leadership Studies
NOVEMBER 23, 2020
McKinsey recently noted, “Numerous studies show that in a business-as-usual environment, compassionate leaders perform better and foster more loyalty and engagement by their teams. However, compassion becomes especially critical during a crisis.” The secret of organizational change is empathy. Harvard Business Review. Harvard Business Review.
Strategy Driven
FEBRUARY 22, 2020
Titus III, CPA/PFS, AIFA founded AMDG Financial and AMDG Business Advisory Services in 2002 based on his 15 years’ experience at two large accounting firms working with Fortune 50 clients. As a fee-only fiduciary adviser, his loyalty is to his clients: he places their interests ahead of his own or his firm’s.
First Friday Book Synopsis
JULY 1, 2011
Marketing to Women: How to Understand, Reach, and Increase Your Share of the Largest Market Segment Marti Barletta Kaplan Business (2002) How to Succeed in the World’s Largest Market Segment In this uniquely informative volume, Barletta answers three separate but related questions: “What makes women a worthwhile market?”, “Why market differently (..)
The Practical Leader
FEBRUARY 13, 2012
These are the same managers loudly pronouncing goals of higher employee engagement and increased customer loyalty. He shows that the most successful organizations create fanatical loyalty that goes way beyond reason to highly charged emotional connections. The L-word makes hard-nosed managers squirm. ” Ya gotta love it!
Harvard Business Review
JULY 18, 2017
Toyota has a class of shares that gives investors “loyalty dividends” if they hold onto them for five years. Third, even taking the existence of a large shareholder as given, loyalty dividends encourage only holding for the long-term, rather than stewardship. Some companies take matters into their own hands.
Expert insights. Personalized for you.
182 
Let's personalize your content