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Rupert Murdoch, Customer Service Rep?

Harvard Business Review

OCTOBER 26, 2012

Booker regularly engages with constituents, and in December 2010 took to Twitter (and the streets) to help residents during a blizzard. Dunn told us in 2010 : "You can't just dabble in social media. A CEO could respond directly to a customer complaint on Twitter and include the handle of a corporate account. "It

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CEO Media Brand Corporate Accountability 8
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Can JP Morgan Transparently Police Itself?

Harvard Business Review

MAY 31, 2012

What makes this case of corporate accountability so important is that it is a discretionary matter of "private ordering" under JP Morgan risk management policies, not under a mandatory rule contained in Dodd-Frank. (For Claw-backs or hold-backs of past awards could be appropriate for the departed employees.

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CIO Committee Risk Management Banking 8
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