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5 Key Lessons From Learning Organizations

QAspire

They create focus groups on process improvements, document the lessons, relentlessly train teams and incorporate preventive measures in their processes. You can form small focus group from your current team and improve in small iterations. Even they face similar challenges and problems, but only once. Thanks Chris!

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Your Process SUCKS! I am NOT a jerk & tell me the behaviors you want.

Mike Cardus

Tuesday, November 02nd, 2010 Posted by: mike Met some friends for a focus group at a local coffee place. Nov 2010 I love this. Nov 2010 Great post! Nov 2010 Perfect! Nov 2010 People don’t listen when you question them…I tend to come on too strong. Nov 2010 Mike!! Great post Mike!!

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Establishing Forums to Build a Quality Oriented Culture

QAspire

Establish quality circles or improvement/quality focus groups and rotate people to give everyone a chance to participate. Tags: Culture Building , improvement , Quality Improvement & Development , Process Improvement , Quality | Tanmay October 25, 2010 No Comments No comments yet. Check it out if you haven’t already !

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Fear Kills

Next Level Blog

Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership. Posted by: Mike Henry Sr.

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How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

A focus group is not a survey. 1 Unhappy customers are 5-20 times more likely to tell others about their bad experience than satisfied customers are to spread good news. They will also speak freely when talking to each other, although you are listening. Prepare and test questions in advance. Begin and end on time.

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Employee Engagement…What's in a Name? | You're Not the Boss of Me

You're Not the Boss of Me

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Getting to the Heart of Mental Toughness The Importance of Being Purposeful → March 9, 2010 · 4:37 am ↓ Jump to Comments Employee Engagement…What’s in a Name? Elliot Reply Gwyn Teatro March 10, 2010 at 12:27 am You make a good point, Elliot.

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Engage Employees Using Customer Service Tactics

Harvard Business Review

A recent study by Aon Hewitt , for example, found that companies with high levels of engagement outperformed the stock market in 2010. Employee focus groups identify key themes and issues, and employee teams help develop solutions, which they present to store management. What's the reason for this failure?

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