Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

During the financial earnings call, CEO Gary Kelly , CFO Laura Wright and Executive VP Robert (Bob) E. The CEO noted the company was not without some waste though. Question: What other businesses exemplified servant leadership in 2011?

My Best Blogs of 2011

In the CEO Afterlife

So, with the help of WordPress analytics and content judgment, here’s my list of the top ’CEO Afterlife’ blogs of 2011. The sudden, unexpected and potentially catastrophic event that threatens a business is a CEO’s greatest challenge. Why HR and the CEO Should be Joined at the Hip [link]. For as long as I can remember, the person bonded to the CEO’s hip was the CFO. Is There a CEO Afterlife?

Trending Sources

Why HR and the CEO should be joined at the Hip | In the CEO Afterlife

In the CEO Afterlife

In the CEO Afterlife. Why HR and the CEO should be joined at the Hip. by John • September 6, 2011 • Human Resources , Leadership • 1 Comment. Ultimately, it is the CEO who determines the corporate culture, whether good or bad. CEOs must watch for that.

How Introverts Can Succeed in Business and Leadership

C-Level Strategies

A section written specifically for C-Level (CEO, COO, CFO, CMO…) introverts. I learned very early in my career that the way I led was different from my extraverted colleagues.

eBook 125

The Best Time to Ask Your Boss for a Raise

C-Level Strategies

What’s the best time to ask your boss for a raise, or your CEO to fund an initiative that’s critically important to you? This sort of decision fatigue can make quarterbacks prone to dubious choices late in the game and C.F.O.’s

IT Doesn't Matter (to CEOs)

Harvard Business Review

This argument was derided by IT supply-side executives such as Steve Ballmer, Carly Fiorina, and Scott McNealy, but CEOs quietly applauded it. In fact, CEOs avoid IT like the plague. Because they distance themselves from IT, CEOs don''t grasp its subtleties.


Case Study in Managerial Leadership: He has the talent just doesn’t talk about it, So NO-ONE knows.

Create Learning

Additionally Jackson now had to attend the Executive Briefing Meetings where the CEO, COO, CFO and all the General Mangers from the other Manufacturing areas of the plant met weekly to find solutions and update status on various projects.

People Skills

Marshall Goldsmith

You don't get to be the CFO without knowing how to count, how to read a balance sheet, and how to handle money prudently. Who would you rather have as a CFO? We apply these behavioral criteria to almost any successful person-- whether it's a CEO or a plumber. When he was vying for the CEO job, the issues holding him back were strictly behavioral--his brashness, his blunt language, his unwillingness to suffer fools. They wanted to know if he could behave as a CEO.

Why HR and the CEO Should Be Joined at the Hip


The day the Jacobs Suchard (now part of Kraft Foods ) Board of Directors promoted me to the C-Suite, they strongly suggested I align myself with the CFO. The advice proved excellent, and for the rest of my days in the corner office I was joined at the hip with an outstanding finance executive who is now the CFO of Lindt & Sprüngli , the world’s leading chocolatier. Ultimately, it is the CEO who determines the corporate culture, whether good or bad.


Why Everyone's Working So Hard

Marshall Goldsmith

Increased Differentiation in Compensation Many studies and reports have highlighted the huge compensation increases of CEOs relative to the average salaries of the general population of employee. As CEOs have enjoyed massive increases in pay, other C-level officers - the next level down - have also noticed large increases in compensation. Recently, in a conversation with the CFO of a blue chip company, I observed an example of the impact of this increased compensation.

Does Your CEO Really Get Data Security?

Harvard Business Review

Have you ever pondered what you''d ask the CEO if you were made chairman of the board for 10 minutes and could pose one question? Nothing about markets or strategies — CEOs have canned answers for that kind of thing.


Advice for Marketing Executives During Tough Times

Marshall Goldsmith

For example, you don't want the CEO and CFO coming to you and saying, "You never justify why we're spending so much money, so we're cutting your budget." To participate in the 2011 Thinkers 50, visit [link]. Q: Do you have any specific suggestions for marketing executives in this challenging climate? A: Great question. During hard times companies often cut back on marketing budgets.

Avon CEO Andrea Jung Takes Seat on Apple's Board :: Women on Business

Women on Business

NASDAQ: APPL ) has named Andrea Jung , CEO of Avon  (NYSE: AVP ), as the eigth member of its board of directors. Steve Jobs, Apple’s CEO, stated that Jung will bring a “new dimension&# to the company’s board.Â

Head’s Up! A great business book will soon be published.

First Friday Book Synopsis

On October 4, 2011, Demand: Creating What People Love Before They Know They Want It, will be published by Crown Business. CFO Magazine Conference Board Creating a World Without Poverty Curt Finch Demand: Creating What People Love Before They Know They Want It Crown Business During the decision-making process involving a purchase [comma] During the decision-making process involving a purchase [comma] what role do th3e emotions reason play?

Are C-Suite Executives Confronting Employee Engagement?

Eric Jacobson

The report is based on a survey of 331 C-suite executives (CEO, CFO, CIO, etc.) Overland Park, KS employee engagement expert and author Leigh Branham is the founder of Keeping The People, Inc. and he recently identified disappointing findings in a report released by The Economist , titled " Re-engaging with engagement: Views from the boardroom on employee engagement."

The Disconnected Leader | N2Growth Blog

N2Growth Blog

Trust me when I tell you that being out of touch is never a good position to find yourself in as the CEO. My advice to CEOs, regardless of whether you’re running a start-up or a Fortune 500 company, is to go see things for yourself.

Blog 96

Photo Inquiry Friday: Do More of What Seems to be Not Working.

Create Learning

Last week I met with a CFO who was told by his boss, the CEO, that he needs to “start speaking up more at board meetings.” This week I have been focusing on the people involved in leadership & executive coaching.

Steve Jobs Solved the Innovator's Dilemma

Harvard Business Review

The CFO. Here's new CEO Tim Cook, on the iPad disrupting the Mac business : "Yes, I think there is some cannibalization. In the lead up to today's release of the Steve Jobs biography , there's been an increasing stream of news surrounding its subject. As a business researcher, I was particularly interested in this recent article that referenced from his biography a list of Jobs's favorite books. There's one business book on this list, and it "deeply influenced" Jobs.

Female Leadership on the Decline in Canada :: Women on Business

Women on Business

CEO, CMO, COO, CIO, CFO, etc.),

Employee Engagement Articles

Chart Your Course

Why Your CEO and CFO Should Care About Employee Engagement TLNT, 2013. Focusing on Employee Engagement: How to Measure it and Improve It UNC: Kenan-Flaglar Business School, 2011. Employee Engagement-A Leading Indicator of Financial Performance Forbes, December 2011.


Employee Values = Stakeholder Value

Harvard Business Review

This blog post is part of the HBR Online Forum The CEO's Role in Fixing the System. The recent ups and downs of the global financial markets have placed a lot of scrutiny on CEOs, corporate boards and executive teams to deliver stakeholder value that can withstand the fluctuations.

The Hidden (in Plain Sight) Legacy of Steve Jobs

Harvard Business Review

Since Steve Jobs' resignation as CEO at Apple last week, there has been much concern, discussion , and hand-wringing in the business world. According to Fortune Magazine , only one executive at the firm — the CFO — has P&L responsibility. Store inventory and all other supply chain issues were handled by COO Tim Cook , an expert in supply chain management (and Jobs' apparent successor as CEO).

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Case Study: Play it Safe at Home, or Take a Risk Abroad?

Harvard Business Review

As CEO of the lease-to-own chain, he was eager to see how his 1,000th location was performing. Back at the office, Stan stopped by to see his CFO, Carl Amirault. Stan and other industry CEOs argued they were providing a much-needed service: giving people without access to credit a chance to acquire household items, in a way that suited their cash flow, preserved their credit, and allowed them to eventually own the item outright.

Why GE’s Jeff Immelt Lost His Job: Disruption and Activist Investors

Harvard Business Review

In his Harvard Business Review article summing up his tenure, Immelt recalls that the two things that influenced him most were Marc Andreessen’s 2011 Wall Street Journal article “ Why Software Is Eating the World ” and Eric Ries’s book The Lean Startup. In June 2017 the board “retired” Immelt and promoted John Flannery to CEO. So is John Rice, the head of global operations, along with CFO Jeffrey Bornstein. So What Is a CEO to Do?

How to Transform a Traditional Giant into a Digital One

Harvard Business Review

CEOs are on the hunt to understand who has done what, and who has succeeded. In 2011 GE, the company famous for exporting great leaders, imported one when it recruited Bill Ruh from Cisco to lead GE’s push into software and analytics.

Midsized Firms Can’t Afford Bad Bets

Harvard Business Review

CEOs of midsized companies who make big bets can lose the farm. BlueArc’s CFO, Rick Martig, and other executives gathered market data to support the investment in the mid-tier data storage product. Martig was a seasoned CFO with years of forecasting experience in technology firms. By 2011, the company revenues were $86 million, and it filed for its own public stock offering.


We sat at the table and it wasn't pretty. For the C's and one D.

Leaders. Better. Brighter.

Grossman | 1 comment When I read that Wal-Mart’s CEO, Mike Duke, was “so low-key and friendly that you might mistake him for the company’s human resources chief — as opposed to one of the world’s most powerful businessmen,&# I stopped. Leaders. Better. Brighter.™


Leading in a World of Resource Constraints and Extreme Weather

Harvard Business Review

And as an HBS white paper points out, even some of today’s most mainstream executives — from the CTO to even the CFO — were once just new positions created to deal with “significant opportunities and risks emerging from technological or social disruptions.”

Communicating at All Levels of the Organization | Survive Your.

Survive Your Promotion

Here are some focus points for each group: CEO – Focus on business benefits and competitive advantage. CFO – Three words… cost benefit analysis. The shorter the time period over which a project will pay for itself, the more likely the CFO will be interested in hearing more about it.

Nine Do's and Don'ts for Dealing with the Disgruntled

Harvard Business Review

The former CFO did not go quietly. Meanwhile, the CEO and new CFO had to raise capital and revenues to make up for the shortfall, which the disgruntled former CFO blamed on everyone else. In a volatile world, anxiety and uncertainty make people a little testy. Cranky people can drag everyone else down by spreading negativity and sowing seeds of doubt just when leaders need commitment.


Case Study: Should a Female Director “Tone It Down”?

Harvard Business Review

Offutt, the CEO, had named a time when they could meet. In Sarah’s opinion, the problem was obvious: Sid Yerby, the CFO. The young and inexperienced CEO confessed that he often felt uncomfortable asking tough questions of the CFO, an industry veteran who was 10 years his senior. In fact, one of her fellow directors had accused her of having a private agenda that included taking the CFO down a couple of pegs. Finally , Sarah thought.


Three Times You Have to Speak Up

Harvard Business Review

The CEO and CFO were marching through their 112-slide presentation. It was said of Abbot Agatho that for three years he carried a stone in his mouth until he learned to be silent. I was thinking about that story by Thomas Merton during a recent board meeting.

The Worst Failure of All Is Wasting a Failure

Harvard Business Review

The CEO and CFO responded with, "A failure to hit ROI and NPV targets." This blog is co-authored with Jay F. Terwilliger ( and Mark H. Sebell (, who are managing partners at Creative Realities, Inc. a Boston-based innovation management collaborative. We often ask executives to tell us about their biggest innovation failures. A recent example is disconcertingly typical.


The #1 Killer of Meetings (And What You Can Do About It)

Harvard Business Review

There were about 10 people involved — the CEO and his direct reports — and we met for two days offsite, in a hotel, so we wouldn't be distracted. I did team-building activities, I stayed at the front of the room throughout the meeting, I took myself out of the meeting completely, I taught skills critical to the meeting like communication and team dynamics, I had the CEO run the meeting, I took the CEO out of the meeting completely, and dozens of other tweaks.


How to Bring Apple's Overseas Cash Hoard Home

Harvard Business Review

I listened in this morning as Apple CEO Tim Cook and CFO Peter Oppenheimer explained what they're planning to do with Apple's $98 billion in cash (pay a $2.65 GDP and corporate taxes 6%; in the third quarter of 2011, profits were up to 13.1% To put it another way, corporate income taxes provided close to one-third of federal revenue in the 1950s; in fiscal 2011 they provided just 7.9%.

Avoiding Catastrophic Failures in Process Improvement

Harvard Business Review

Two years after that, the CEO was gone and the reengineering program was defunct. Process champions must have them ready for the day when the CEO or CFO effectively says, "Show me the money.". Do you have a process improvement program under way that you feel is going well? Lest you get too comfortable, you might want to consider the cautionary tale of a company whose program received rave reviews while in progress, only to fail spectacularly.

Case Study: The Gentleman's 3

Harvard Business Review

Between the inner and outer doors of Circale Corporation's headquarters building, human resources VP Nils Ekdahl crossed paths with CFO Anita Fierst as he was leaving for lunch. "We It always irked Ekdahl when she spoke for the CEO like that. "He His resentment toward Fierst was obviously mellowing six months after CEO Hal Taylor, at her urging, had pressured Milanese to retire. The CFO was right: Milanese was indeed a perfectionist.

Talent in China: A Legion of Ambitious, Qualified Women

Harvard Business Review

Chinese women in powerful business positions include Wei Sun Christianson , CEO of Morgan Stanley, China ; Mei Yan , Managing Director of MTV Networks, China; and Mary Ma , former CFO of Lenovo and managing director in global equity giant TPG, who recently started her own investment fund. This post was co-authored with Ripa Rashid. In the decades since Deng Xiaoping instituted market reform, millions of women have profitably followed Deng's dictate that "to get rich is glorious."

Why Face-to-Face Meetings Make All the Difference

Harvard Business Review

The team consisted of an executive committee from Headquarters (comprised of the CEO, CFO, Head of Operations, Head of Business Analysis, and our Group Head of Sales), and then the General Manager of each subsidiary. [For more, visit the Communication Insight Center.]. In today's economy, where the fast growth of emerging markets outpaces America and the developed world, if you haven't gone global yet, it's time to get moving.

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You Can't Argue With Crazy | N2Growth Blog

N2Growth Blog

They serve at your pleasure, and as CEO, are your issue to deal with. If you’re a CEO who doesn’t leverage conflict for team building and leadership development purposes you’re missing a great opportunity.