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Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership

Modern Servant Leader

Yet, Southwest makes up for these costs by being more productive. It was clear Southwest would not practice “soft management” – a common misconception of servant leadership. Question: What other businesses exemplified servant leadership in 2011?

Small Business Resolutions for 2011

Coaching Tip

Here are some resolutions to help small or mid-sized businesses innovate in 2011. . Be proactive in 2011. . Resolve to take the proverbial bull by the horns in 2011. Add it all up, and you have a low-profit business that takes a lot of management effort.

Cutting Costs/Curtailing Services Can Produce Crappy Customer Service

Chart Your Course

In uncertain economic times, it’s common for businesses to focus their time and energies on ways to cut costs. Managers need leadership training that equips them to succeed. However, many of the decisions to cut back have generated unintended, and in some cases, disastrous consequences.

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The cost and benefit of an apology | The Organized Executive's Blog

The Organized Executive's Blog

Problem-solving can be a matter of life or death → The cost and benefit of an apology Posted on June 14, 2011 by Amy Beth Miller Does saying “I’m sorry” make a difference? The Organized Executive's Blog Skip to content Home About ← What’s your must-have smartphone app?

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A Worthy Goal for 2011 and Beyond

QAspire

Home Go to QAspire.com Guest Posts Disclaimer A Worthy Goal for 2011 and Beyond New year brings with it new predictions, agendas, resolutions and trends. From Seth Godin’s post “ What is Excellence ” at Tom Peters website So, seeking/delivering excellence in everything you do is a goal worth chasing in 2011 (and beyond). On that note, wish you an “excellent” 2011! - - - - - Stay tuned to QAspire Blog: Subscribe via RSS or Email, Connect via Facebook or Follow us on Twitter.

Managing the Unmanageable

Leading Blog

Anne Loehr and Jezra Kaye, authors of Managing the Unmanageable , say that these “unmanageable” people are costing companies a fortune. Perceiving the difference is the task of leaders, managers, and coaches. Managing the Unmanageable is written to help you do just that. Sadly, too, “managers and executives sometimes purposely lead employees astray, confuse them, or keep them in the dark to avoid unpleasant issues or consolidate power in their own hands.”

Externalized Cost and Time Management

CEO Blog

All the time wasted costs me and the other citizens. It is externalized cost. The airlines/governments cost does not increase by having me wait. I have been traveling a lot lately and have been highly frustrated with the process (so you know I was not flying private). It starts with driving to the airport. Indeterminate traffic/drive. Wasted 25 minutes for traffic. Then navigating the maze to find parking. Then line after line.

Poor Leadership Costs Average Organization Over $1 Million Dollars Year

Six Disciplines

A new white paper from The Ken Blanchard Companies shows that poor leadership is costing the average company an amount equal to 7% of their annual revenue. Research from Blanchard shows that direct report productivity can be improved 5-12% through better management practices. If you are interested in calculating what poor leadership practices might be costing your organization, also check out Blanchard’s free online Cost of Doing Nothing Calculator

Management and Leadership – Leadership Lessons from the United.

Strategy Driven

Ever thought about the aggregated cost that wasted time represents? StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Juliano Howard T. Dickens Jr. Lucas D. Ives Sharon Drew Morgen Hank Moore Jamie P.

Six No-Cost Ways To Be An Effective Leader

Eric Jacobson

Author and consultant Leigh Branham says the good news is that the most effective things a leader can do don’t cost money; they just cost time and effort. Overall, our research confirmed that the culture that senior leaders build is even more important than how immediate managers manage because it so profoundly influences how those managers manage,” added Branham.

Human Resource (HR) Manager Challenges

Coaching Tip

In order to recruit and retain talented candidates, Human Resources management must match the process to the type and level of employee they are hiring – one size does not necessarily fit all. An Human Resource (HR) manager’s work does not end once a candidate is hired.

Know the 6 Steps in Cost/Benefit Analysis

First Friday Book Synopsis

Here is another valuable Management Tip of the Day from Harvard Business Review. We all know we should make an investment when the benefits outweigh the costs, but few people understand what really goes into the analysis. Bob's blog entries "Guide to Finance Basics for Managers" Harvard Business Review. HBR newsletters Know the 6 Steps in Cost/Benefit Analysis Management Tip of the Day

Can managers teach management skills?

Chartered Management Institute

New research by the Forum of Private Business has found that most of their members are not investing in management skills, preferring to “teach themselves” or take informal advice or training. This is largely down to cutting costs in difficult times but could end up costing businesses more in the long run.

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Barriers to Reducing and Controlling Healthcare Costs | StrategyDriven

Strategy Driven

In 2011, health premiums will continue to surge upward with most major surveys projecting increases in the 9 percent to 12 percent range – or over eight-times the rate of inflation. corporate CEOs, predicts employer health costs will increase 166 percent by 2019, resulting in a cost burden of $28,530 per employee – three-times the 2009 employee cost of $10,743. What areas are showing the highest potential for costly future medical risks?

Peter Drucker And The Five Deadly Business Sins

Terry Starbucker

3) Cost-Driven pricing. Back in 1993 I wondered why Drucker devoted 3 out of the 5 sins to product pricing, but 18 years later I totally understand his insistence on what he called “price-driven costing” as the most effective way to gain market share.

Leadership Follies – Avoiding the Customer at All Costs

Linked 2 Leadership

Based on the recent economic downturn, people should see the costs of not paying attention to the customer. Great managers not only tell their team a task/project that needs to be done. “What does it matter?

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Instinctively Reactive Leaders – Another Cost

QAspire

Home Go to QAspire.com Guest Posts Disclaimer Instinctively Reactive Leadership – Another Cost A few weeks back, I wrote about “ toxic leadership ” and how it is a huge cost to organizations. This week, I was led to think about another cost – “reactive leadership”. Managing a team/organization means managing confrontations, conflicts and uncomfortable situations. with Phil Gerbyshak Management Craft Nicholas Bate NOOP.NL

Using Healthcare Performance Management as a Business Strategy

Strategy Driven

Explore how Healthcare Performance Management (HPM), combined with self-insurance, can empower organizations not only to better manage their governance, risk and compliance exposures, but also to deliver bottom-line business value to a company.

Shaking-up Leadership

N2Growth Blog

If you take one thing away from today’s message it should be this: the most costly legacy system a company can maintain is poor leadership. . Don’t be the CEO who causes your management team to continually say “the boss won’t go for that one.”.

Managing Change

Chartered Management Institute

It’s been well publicised recently that the general state of the global economy has forced many organisations in all industry sectors to review the way they operate; this means having to consider changing working practices, from applying lean thinking to established processes and procedures; to dealing with the impact of having to reduce budgets and costs.

Management Improvement Carnival – 2013 Edition

QAspire

I have been hosting the annual management improvement carnival (organized by John Hunter ) for last 3 years and I am glad to be continuing that streak. James is an experienced operations manager who is passionate about improving quality, reduce cost and increase efficiency of operations.

Managing Board Relations | N2Growth Blog

N2Growth Blog

In today’s post I’ll deal with a skill set that all successful CEOs excel at…managing board relations. What’s interesting to me is that of all the constituencies that CEOs must deal with, the relationship with a board of directors is among the easiest to manage.

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Three Tips for Managing an Olbermann - Next Level Blog

Next Level Blog

If you’ve got someone on your team who is clearly a star but regularly disrupts the chi and makes life difficult for others on the team, you’ve got a tough problem as a manager. So, how do you manage the superstar that has a penchant for stirring things up?

Looking For Leadership

N2Growth Blog

link] ATIG Dear Mike, "I've found that 90% of problems companies have on-line are created by management, not technology" David Segal Why not E-leader ( participative) for better decision making to do the right thing ? Can manager be leaders? mikemyatt: RT @thinkBIG_blog: Cheap always costs you mo.

The Cost of Business

Women on Business

On the surface this savings looks good to many companies, but as soon as the economy turns around these services are going to go back to the increased costs they deserve and then what? I know that there are a million things that we can do ourselves and as small businesses we often look to cut costs that way. Sometimes it is more cost effective and prudent to call in a professional.

Poor Leadership Costs Average Organization Over $1 Million Dollars Year

Six Disciplines

A new white paper from The Ken Blanchard Companies shows that poor leadership is costing the average company an amount equal to 7% of their annual revenue. Research from Blanchard shows that direct report productivity can be improved 5-12% through better management practices. If you are interested in calculating what poor leadership practices might be costing your organization, also check out Blanchard’s free online Cost of Doing Nothing Calculator

Ideas Don't Equal Innovation | N2Growth Blog

N2Growth Blog

Not only do raw ideas have little intrinsic value, but they are often very costly. Failed initiatives are costly at several levels. Assess : Put the idea through a risk/reward and cost/benefit analysis. David Locke Innovation fails because of management, not the innovation.

Goal Setting & Time Management; Action, Execution & Getting It Done!

Create Learning

The essence of management is goal-directed behavior. Understand the relationship between goals and time management. Questions: What does it cost?

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People Quit Their Boss… Not the Company!

Strategy Driven

What poor retention is costing you. However, when performed together, your department, plant or organization will be transformed into a sophisticated retention machine that will be the envy of your fellow managers or competitors.

Attitude Reflects Leadership

N2Growth Blog

practical-support/management-community/blogs/why-are-ceos-rarely-fired Kerri Nowak I greatly appreciated this post! Any manager or supervisor that showed any leadership or aggressiveness was immediately dismissed. The impact of her lack of leadership and management skills resulted in a tremendous amount of mistrust, uncertainty and poor moral. A poor manager or supervisor is more than just an organizational problem.

StrategyDriven Podcast Special Edition 54 – An Interview with Gail.

Strategy Driven

StrategyDriven effective executives, efficient employees Home About The StrategyDriven Organization Our Company Our Contributors Karen K. Juliano Howard T. Dickens Jr. Lucas D. Ives Sharon Drew Morgen Hank Moore Jamie P.

Integrating Technical and Human Management Systems

Curious Cat

ASQ has asked the Influential Voices on quality management to look at the question of integrating technical quality and human management systems. My view is that the management system must integrate these facets together. Management Matters by John Hunter.

Leaders Cannot Be Blamers: 3 Things

QAspire

The blame senior management, the organization culture, their own team members and sometimes even the customers. Also read: Invisible Cost of “Toxic” Leadership. Leadership Managing Communication Self Growth Culture Building Team BuildingThe true test of a leader is when things don’t go as planned. Worst yet, when things fail.

How to Hire & Manage Consultants

N2Growth Blog

If you don’t know what you’re trying to accomplish, how are you going to direct and manage an outside advisor. Trust me when I tell you that if you do, you’ll regret it… Cost : Hire the best practitioner you can afford, not the cheapest you can find.

Turnarounds and the Big Play | In the CEO Afterlife

In the CEO Afterlife

by John • December 11, 2011 • Branding , Leadership , Marketing , Strategy • 1 Comment. Believe me, there’s nothing that can match the turnaround experience in teaching or seasoning a young manager. So now you’ve cut costs and freed up some cash. December 2011.

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6 Concepts for Creating What People Love Before They Know They Want It

Leading Blog

The de-average by finding efficient, cost-effective ways to create product variations that more perfectly match the varying needs of very different types of customers, getting rid of overages (things we don’t want) and underages (gaps we want filled). The lessons found in Demand reveal opportunities for the creation of new demand—not just for people in business but also for social activists, government leaders, non-profit managers and even individuals and teams within organizations.

Overcoming The Leadership Stupid Gene

The Leadership Advisor

If they break the rules in order to meet their performance goals, they look rebellious and like the proverbial loose cannon…or better yet, “difficult to manage&#. Let’s face it. So many organizations are running on bare minimum numbers and everyone has a lot on their plate.

What Really is The Big Picture of Business

Strategy Driven

It may be: human resources, organizational development, training, technology, sales, marketing, advertising, public relations, coaching or financial management. Management is concerned that resources are not concentrated on important things.

What Every CEO Should Know About Talent Alignment

C-Level Strategies

In the first simulation, the COO (who was given the responsibility for talent management per his instructions) asked everyone to read the business challenge and let him know what role they wanted to fill.

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SIMPLE. CONFLICT. MANAGEMENT.

Linked 2 Leadership

THE HIGH COST OF WORKPLACE CONFLICT Conflict has become so much a part of western culture that when it is absent, many look for it in their entertainment and others simply generate it to fill a void. Conflict ManagementConflict is defined as “competitive or opposing action of incompatibles.” You probably don’t need a definition of conflict [.].