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5 Reasons For Regular Customer Service Performance Reviews

Tanveer Naseer

For instance, RightNow found that 73 percent of consumers say friendly customer service staff can help them to “fall in love” with a brand. Customer service influences your reputation Another reason why it is important to review your customer service is because it has a huge bearing on your reputation.

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When to Restructure | N2Growth Blog

N2Growth Blog

Following are five representative tips that will help you recognize the need for a reengineering initiative: Unusual declines in revenue, margin, market-share, customer loyalty, or brand equity. That is the question that many a business is forced to ask at some point during their life cycle. I Think Not.

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Leadership & Loyalty | N2Growth Blog

N2Growth Blog

However the healthier remedy is to find a trusted person of influence to intervene and help refine style, approach and methodology. link] Dale Whenever I see the word loyalty, I am cautious as to how the word will be defined or misrepresented. I hope this helps Frode. I Think Not. mikemyatt: RT @janemyatt Their sacrifice.

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HBR's Best Videos, Infographics, Podcasts, and Slideshows of 2011

Harvard Business Review

Our most-read slideshow in 2011 was " Difficult Conversations: Nine Common Mistakes." Playing politics isn't a bad thing, argued Linda Hill and Kent Lineback in this video, if it gives you the influence you need to drive change. Turn Customers into Promoters. Well, a girl can dream.). Oh look, a squirrel! Video interview.

Video 14
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Top Ten Pitfalls to Avoid When Going Social in the Business World.

Strategy Driven

Social media and community collaboration bring many benefits, including brand-building, customer loyalty and retention, cost reductions, improved productivity, and revenue growth. Pitfall #7: Neglecting employees, partners, investors, or customers when building your Social Nation.

Media 50
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Ford's Impressive Sustainability Strategy

Harvard Business Review

The 2011 Ford Explorer, for example, is using EcoBoost engine technology to improve fuel efficiency by 25%. It's not easy, but it can drive real innovation and new thinking, as well as build customer loyalty that maintains or grows market share. (I The company is not missing the electric wave.

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The Comprehensive Business Case for Sustainability

Harvard Business Review

Flooding in 2011 in Thailand, harmed 160 companies in the textile industry and halted nearly a quarter of the country’s garment production, increasing global prices by 28%. Building Customer Loyalty. This can disrupt a firm’s ability to operate on schedule and budget. ” Improving risk management. Some 62.4%