First Friday Book Synopsis

JANUARY 20, 2012

Smile Guide: Employee Perspectives on Cullture, Loyalty, and Profit Paul Spiegelman Brown Books Publishing Group (2012) How and why a values-based company can make the world a better place by enhancing the lives of those who work there Those who have read Paul Spiegelman’s previous book, Why is Everyone Smiling?

Books 125

Books Loyalty Review Productivity 125

Leading Blog

DECEMBER 31, 2011

steveroesler: 6 Important Marketing Trends to Watch in 2012 : The World :: American Express OPEN Forum. Compassion builds support, loyalty. TomAsacker: Predictions for 2012 "The more things change, the more they stay the same". KevinEikenberry Valueable Distinction >> Achievement vs. Success. Among 5 powers leaders need.

Hamel 255

Hamel Covey Charisma Loyalty 255

Strategy Driven

DECEMBER 16, 2011

When you provide it, they repay you with loyalty and exceptional performance. You just finished reading Ten Ways to Engage Your Workforce in 2012 ! When you don’t provide it, they feel cheated and devalued. Stars require praise, but unless you offer it sincerely and specifically, they will dismiss it. Compensate fairly.

Competitive Advantage 80

Competitive Advantage Micromanagement Motivation Execution 80

First Friday Book Synopsis

MAY 17, 2012

The Power of Communication: Skills to Build Trust, Inspure Loyalty, and Lead Effectuvely Helio Fred Garcia FT Press/A Pearson imprint (2012) Leadership lessons to be learned from the military services, especially from the U.S.

Power 75

Power Books Loyalty Review 75

Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Retention Is Key.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Chart Your Course

JANUARY 7, 2013

Sincere leaders who are transparent about their decisions, upbeat but honest about the company’s future, and show a genuine interest in their workers create an environment that fosters loyalty, creativity and productivity. Establish trust. Employees are happier when they have control over their work and are not micromanaged.

Absenteeism 198

Absenteeism Mentor Human Resources Micromanagement 198

Leading Blog

FEBRUARY 19, 2014

When a widening gulf in salaries and benefits between the top and bottom ranks of an organization exceeds acceptable bounds, employees are less likely to feel a need to work harder, let alone possess the sense of loyalty, responsibility and trust needed to help solve a company’s most pressing challenges. General Business'

Decentralization 284

Decentralization Organizational Behavior Short-term Public Relations 284

Jesse Lyn Stoner Blog

MAY 21, 2012

They can at companies like Disney, Starbucks, Southwest, McDonalds and Google – all listed in the top 15 of the 2012 most admired companies. There is a direct relationship between clear values and success in terms of employee retention, customer loyalty, and long-term profitability.

Customer Loyalty 226

Customer Loyalty Long-term Chemicals Bottom-up 226

Chart Your Course

SEPTEMBER 23, 2014

Human resources firm Bersin found in a 2012 study that 87 percent of companies utilize tenure-based employee recognition programs, despite research showing these methods are outdated. However, a great way to build loyalty is to reward workers with something personal. Authenticity.

Call Center 207

Call Center Human Resources How To Cooper 207

Eric Jacobson

JULY 23, 2021

When leaders hire, which skills (enthusiasm, organization, good work habits, ethics, loyalty, leadership, sales) of the interviewee are most important and why? Loyalty is an interesting one because I think in an interview process it’s hard to understand that, but you can ensure that the candidate is passionate about what the company does.

Teamwork 65

Teamwork Chief Executive Officer Loyalty Ethics 65

Michael Lee Stallard

SEPTEMBER 16, 2014

In 2012, I spoke with Ms. Although she couldn’t pay them more, she found creative ways to reward their loyalty and effort. Over my career I’ve seen this scenario several times. Xerox comes to mind. In 2000, when Anne Mulcahy became Xerox’s CEO, the company was nearly bankrupt. Her leadership helped save it.

How To 220

How To Competitive Advantage CEO Company 220

LDRLB

JUNE 7, 2013

We consistently heard praise for businesses that demonstrate empathy, loyalty and flexibility and found global rejection for businesses perceived to be aggressive, stubborn, or selfish. Thirteen country survey of 64,000 people in nationally-representative samples November 2012. Patient. Resilient. Collaborative.

Leadership 166

Leadership Insurance Open-book Survey 166

Great Leadership By Dan

DECEMBER 22, 2016

In October 2012, their baby wipes were selling great, largely through Amazon’s subscription program, which allows customers to set a schedule for automatically replenishing their supply. It’s a win-win for consumer and company alike—one that’s hugely dependent on customer loyalty.

How To 120

How To Customer Loyalty Short-term PR 120

Great Leadership By Dan

SEPTEMBER 23, 2013

There’s Chief Executive’s 2012 40 Best Companies for Leaders , Fortune’s 25 Top Companies for Leaders , and the just published Hay Group Best Companies for Leadership Study and Top 20. Leaders have the ability to generate personal and organizational loyalty. It’s no surprise that the same companies appear on these lists year over year.

Company 241

Company Leadership Press Release Innovation 241

Strategy Driven

MARCH 26, 2012

I’m celebrating my twentieth year of writing about sales, networking, loyalty, trust, attitude, leadership, business social media, and personal development. That might be a good intention for the remainder of 2012. EARN LOYALTY. You don’t ask for loyalty. You can’t force loyalty. You EARN loyalty.

Loyalty 56

Loyalty Customer Loyalty Follow-up Seminar 56

Chart Your Course

AUGUST 14, 2012

Please keep us in mind if your organization needs a speaker or training program for 2012.I Here are seven steps to build customer loyalty. The holidays are fast approaching and there are many exciting things taking place. My staff and I want to thank you for your loyal support over these many years. I wish you all a Happy Thanksgiving!

Newsletter 154

Newsletter CRM Customer Loyalty Collins 154

Marshall Goldsmith

JULY 14, 2013

They don’t just count on the power of their positions to get things done; they personally create the kind of loyalty and respect that inspires people to “take the hill” even under the most difficult circumstances. Great leaders know how much they depend on the people in their organizations. Marshall@MarshallGoldsmith.com.

Magazine 138

Magazine Open-book Delegation Loyalty 138

Skip Prichard

DECEMBER 19, 2019

It can result in high levels of loyalty, contribution and work satisfaction. The ability of certain leaders to instil in others these feelings of personal focus can be very powerful, and often leads to huge payback in terms of work commitment, loyalty, discretionary effort, productivity and perfor- mance.

Leadership 67

Leadership Long-term Cooper Charisma 67

Marshall Goldsmith

DECEMBER 16, 2013

Leaders are debating the changing nature of work and the perceived decline in job security (the lifelong career at a benevolent company is a fading memory) and the erosion of corporate loyalty. What Got You Here Won’t Get You There has just been listed as the #2 bestselling business book for 2012 by INC magazine / 800 CEO Read.

Bureaucracy 151

Bureaucracy Intellectual Capital Kotter Telecommunications 151

Great Leadership By Dan

SEPTEMBER 4, 2012

So with apologies to those who don't share this passion, I present to you the September 2012 Leadership Development Carnival, NFL Kick-off Edition. submits a big play post from John Bossong from Lead Change Group called 11 Steps to Create Unity and Loyalty. Unity and loyalty often make the difference between mediocrity and greatness.

Leadership Development 243

Leadership Development Development Leadership Benchmarking 243

The Idolbuster

AUGUST 15, 2012

In his book The Loyalty Effect, Frederick Reishheld explains the impact of company ownership on its culture. <<Previous Next>> [i] They Loyalty Effect: the Hidden Force Behind Growth, Profits, and Lasting Value. Retrieved August 14, 2012. And no, it doesn’t necessarily mean leaving the corporate world. <<Previous

Short-term 33

Short-term Loyalty Long-term Morale 33

Strategy Driven

AUGUST 8, 2012

Stage 4 is where teams come into their own and truly create customer loyalty. In February of 2012 Bruce published his first book Front Line Heroes : Battling the business Tsunami by developing high performance organizations (Volume 1). Copyright 2007-2012 by StrategyDriven, Inc. Consider leaving a comment! All rights reserved.

Team 58

Team BHAG Hammer Customer Loyalty 58

The Practical Leader

MAY 2, 2012

.” Drawing from her research, Jennifer published “ Five Millennial Myths ” in the Spring 2012 issue of strategy+business produced by booz&co: Myth #1. Millennials lack organizational loyalty. Millennials don’t want to be told what to do.

Leadership 82

Leadership Motivation Commitment Incentives 82

Strategy Driven

APRIL 9, 2012

HERE’S WHAT THEY SHOULD MEASURE: LRI otherwise known as Lost Revenue (and goodwill and customer loyalty) of Idiots. Copyright 2007-2012 by StrategyDriven, Inc. They spoke over CEOs, media, newspapers, government, lobbyists, and politicians. Reprinted with permission from Jeffrey H. Gitomer and Buy Gitomer. About the Author.

ROI 66

ROI Media Customer Loyalty Webinar 66

Strategy Driven

MAY 14, 2012

LOYALTY REALITY: Every aggravation, complaint, concern, discussion, or question posed by a customer is a huge, FREE, opportunity to improve your business by a factor of WOW – and for little or no money. Copyright 2007-2012 by StrategyDriven, Inc. Challenge yourself to promote positive internal communication. Gitomer and Buy Gitomer.

Course 56

Course Loyalty Customer Loyalty Quality 56

Marshall Goldsmith

OCTOBER 28, 2013

Another cost of global trade may be an increased lack of loyalty and identification with a larger whole. What Got You Here Won’t Get You There has just been listed as the #2 bestselling business book for 2012 by INC magazine / 800 CEO Read. While the stores may have products from more countries, they are becoming the same products.

Diversity 101

Diversity Short-term Long-term Globalization 101

CO2

APRIL 1, 2022

Generation Z , which includes anyone born between 1997 and 2012, influences your business more each day as the generation enters the workforce and its purchasing power increases. A recent survey conducted by McKinsey found that 42% of millennial and Gen Z consumers cited purpose as the primary reason they switched brands.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

CO2

APRIL 1, 2022

Generation Z , which includes anyone born between 1997 and 2012, influences your business more each day as the generation enters the workforce and its purchasing power increases. A recent survey conducted by McKinsey found that 42% of millennial and Gen Z consumers cited purpose as the primary reason they switched brands.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

Marshall Goldsmith

NOVEMBER 4, 2013

As security has diminished, so has blind loyalty. What Got You Here Won’t Get You There has just been listed as the #2 bestselling business book for 2012 by INC magazine / 800 CEO Read. Traditional “bonds” between employees and organizations have changed. Marshall@MarshallGoldsmith.com. www.MarshallGoldsmithLibrary.com.

Short-term 107

Short-term Long-term Trends Telecommunications 107

Strategy Driven

APRIL 27, 2012

As I write this on April 5, 2012, the Dow is above 13,000 and all indications point to signs of recovery. These leaders understand they must lead better than their competitors, and they need to inspire loyalty through firm but fair leadership. Copyright 2007-2012 by StrategyDriven, Inc. Consider leaving a comment!

Self-aware 50

Self-aware Competitive Advantage Rogers Execution 50

Strategy Driven

MARCH 19, 2012

Here are the imperatives of success for 2012 – and the next 20 years: 1. Stay tuned – and thank you for your loyalty. To take consistent, deliberate actions to create your own success. These are imperatives for ‘the now’ and the near future. Imperatives are not optional. Reprinted with permission from Jeffrey H.

Wireless 50

Wireless Loyalty Customer Loyalty Seminar 50

Strategy Driven

AUGUST 6, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2012 by StrategyDriven, Inc. Gitomer and Buy Gitomer.

Customer Loyalty 56

Customer Loyalty Blog Seminar Books 56

Strategy Driven

AUGUST 26, 2013

‘September 16, 2012′ (Almost a year ago – and she was on it every hour before then). My grandchildren have all but abandoned Facebook in favor of Instagram. NOTE: I just texted Morgan, my 15-year-old granddaughter, and asked her when her last post on Facebook was. Last post on Instagram? ‘Yesterday.’ About the Author.

Media 64

Media Follow-up Customer Loyalty Competitive Advantage 64

Strategy Driven

OCTOBER 8, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2012 by StrategyDriven, Inc. Gitomer and Buy Gitomer.

Video 50

Video Objective Loyalty B2B 50

Strategy Driven

JULY 18, 2012

When a group takes on being mutually accountable for their customers’ experiences, the group can generate profit and customer loyalty. In February of 2012 Bruce published his first book Front Line Heroes : Battling the business Tsunami by developing high performance organizations (Volume 1). Copyright 2007-2012 by StrategyDriven, Inc.

Team 52

Team Sports BHAG Customer Loyalty 52

Harvard Business Review

SEPTEMBER 4, 2018

That’s the percentage of games the team has won under Meyer as head coach since he joined Ohio State in 2012. For example, there is no mention that there were nine police reports involving domestic disputes between Zach and his now ex-wife, Courtney Smith, between 2012-2018. Blind loyalty. Performance over principles.

Meyer 8

Meyer Ethics Self-aware Morale 8

Strategy Driven

AUGUST 13, 2012

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2012 by StrategyDriven, Inc. Gitomer and Buy Gitomer.

Stress 50

Stress Customer Loyalty Seminar Learning-by-Doing 50