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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

An IBM study in 2017 showed that 80% of employees feel more engaged when their work is consistent with the core values of the organization. The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers.

Metrics 333
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What are the best cryptocurrency exchanges in the world?

Strategy Driven

Under the pressure of competition, exchanges around the world are constantly developing, improving their platforms to be faster and more user-friendly. The exchange itself was established in 2017, but its founder – Changpeng Zhao – had previously worked in teams related to finance and cryptocurrencies.

Armstrong 131
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Amazing AI Facts That Could Change The World

Strategy Driven

But Google CEO Sundar Pichai thinks that AI will have a bigger impact on the development of human life. By 2025, revenue from AI projects will be $31.2 AI will soon be used as a marketing tool and will be developed for a more personalised email marketing campaign, changing the landscape of marketing. Ping An Insurance Group.

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How And When Automation May Affect Long-Haul Trucking

The Horizons Tracker

In Oxford’s Michael Osborne and Carl Benedikt Frey’s hugely influential 2013 paper looking at the likelihood of automation for various professions, truck driving was one of the professions that were projected to be automated in double-quick time. Department of Commerce, the U.S. Census Bureau, and the U.S.

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Meet My Next Group of Coaches!

Marshall Goldsmith

The Marshall Goldsmith 100 Coaches ‘pay it forward’ project is officially in full swing, and I am excited to announce the next cohort of coaches who will join me in Phoenix in June! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn.

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The Surprising Power of Business Experiments

Skip Prichard

If you want to learn how to develop an experimentation organization, read on. By early 2017, about 2.2 The employee was forbidden to work on the project. Consider Kohl’s, the large retailer, which in 2013 was looking for ways to decrease its operating costs. I enjoyed my discussion about all things experimentation. “If

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Lessons from Yelp’s Empirical Approach to Diversity

Harvard Business Review

Beginning in 2013, a handful of tech companies (including Yelp, where some of us work, Google, LinkedIn, and Facebook) began to research and release data on the diversity of their workforces. ” Fast forward to 2017, and things are improving after three years of work. The numbers were grim. has increased from 10% to 18%.