How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers.

14 Principles that Made Amazon

Skip Prichard

Failure comes part and parcel with invention” (Bezos 2013 letter). Bezos realized early on that high-velocity decisions (Principle 7) are much easier within small teams that have been given the responsibility and authority to move a particular aspect of a larger project forward.

Letter 107

How to Compete Like the World’s Most Innovative Leaders

Skip Prichard

I think the most important thing that I look for [when funding a project] is really, who’s that champion?” It’s a hard topic to study because of all of the intangibles that go into convincing and persuading others to bring resources to your innovation projects.

Why Your Customers Hate You and How to Fix It

Skip Prichard

And even when we’re connected, we’re often dazed and confused: with more than six billion smartphones projected worldwide by 2020, we’ve succeeded in creating an environment in which we and our employees can, if we want, work 24/7, checking our phones as many as 150 times per day.

3 People to Share Dreams With Today

Jason Womack

I challenge you to go year-by-year as you do this: 2019. Then, I "challenge" myself to write down AT LEAST 3 bullet points (ideas, projects, goals, ideas, etc) on EVERY card. Write down the year 2013 and ask yourself, "How fast have the past 5 years gone?"

Video 158