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Beyond Typical S.M.A.R.T Goals in 2013

Leadership Freak

The former CEO of Southwest Airlines, Jim Parker, told me, “Don’t set artificial goals for yourself.” Begin with noble ends: Leadership is about people. Set people goals. Production and profitability are useful and necessary but never enough. Increasing profits by 6% is important but not noble.

Goal 226
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All airlines are the same, except for their people.

Strategy Driven

Mostly on major airlines, but because I’m more interested in flying non-stop than getting travel miles or points, I take whatever airline is most convenient for my schedule. This past Friday I found myself flying Alaska Airlines from Atlanta, Georgia, to Portland, Oregon. I hope airline employees at your airport act that way!

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Success Begins with Quality Customer Service

Chart Your Course

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. An airline sending text messages to customers about flight delays or billing departments sending reminder of upcoming invoices are two examples of anticipatory service.

Quality 182
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What Leaders Need To Do To Create A Thriving Organization

Tanveer Naseer

Through both of these exercises, I demonstrated how the growing distractions and communication channels leaders now have to manage in their day-to-day affairs can so easily cause us to drift from the leadership path and direction we originally set out to take. Guy Kawasaki and Tanveer Naseer – MHLC 2013 3. “It’s

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The Secret of Lousy Service and Why it Happens

Strategy Driven

Ever get poor service at an airline? It happens because the people who work at the airlines are undertrained, poorly managed, feel put upon by their management and their leadership, underpaid, rarely if ever praised, and are exposed to constant customer complaints. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

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Blurred Lines: Setting Healthy Boundaries at Work

Strategy Driven

Copyright 2007-2013 by StrategyDriven Enterprises, LLC. All airlines are the same, except for their people. Practices for Professionals business leadership business management corporate culture employee engagement management and leadership strategydriven Van Moody' Consider leaving a comment! All rights reserved.

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Serve Memorably

Strategy Driven

Then define what is memorable and how everyone can achieve memorability with daily interactions (Southwest Airlines does it with friendly people and humor). Attitude , The Little Green Book of Getting Your Way , The Little Platinum Book of Cha-Ching , The Little Teal Book of Trust , The Little Book of Leadership , and Social BOOM!