Harvard Business Review

OCTOBER 21, 2015

In 2013, Target even told the Securities and Exchange Commission that “digital sales represented an immaterial amount…of total sales.” When you think about it, internet retail today is similar to the airline market before frequent flyer programs were introduced. They were popularized by American Airlines in 1982).

Airlines 8

Airlines Retail Loyalty Price 8

Harvard Business Review

JULY 15, 2015

Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. The most successful social media interactions are personal, genuine, and relevant. in the past two years. To scale that connectivity requires integrating social media data into your CRM system.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

MARCH 28, 2014

By positioning the brand between value-oriented mass brands and exclusive boutiques, the company attracted the attention of a certain type of shopper — and its success (consistent double-digit growth and a $2.6 billion IPO valuation in 2013) can be attributed to its continued focus on that target. How – personality.

Brand 10

Brand IPO Marketing Strategy Airlines 10

Harvard Business Review

AUGUST 1, 2016

So we partnered with Virgin Atlantic Airways on a field experiment to understand how the behavior of employees—in this case, airline captains—influences fuel efficiency, and how low-cost company interventions can influence their behavior.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

DECEMBER 20, 2016

And even if you’re successful at overcoming those obstacles, it’s very hard to keep up the momentum. The airline industry has experienced great volatility from deregulation, takeovers through mergers and acquisitions, and, as always, unpredictable forces of nature. Unlocking Energy. It’s not for everyone.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

FEBRUARY 9, 2015

In its 2013 proxy statement , GE announced that it is searching for director candidates who will bring technology, marketing, finance — and “leadership” experience to the boardroom. Glenn Tilton, former CEO of Texaco and United Airlines and director of Abbott Laboratories, AbbVie, and Phillips 66, well captured the point.

Airlines 8

Airlines CEO Automotive Long-term 8

Harvard Business Review

NOVEMBER 5, 2013

The Boston Red Sox 2013 World Series championship will long be remembered as proof that you can turn around nearly anything. What is a common definition of success? For airlines, it is on-time performance. Territories get hardened, and people seem to be out for themselves. Why does this company/team/relationship matter?

How To 9

How To Airlines Open-book CEO 9

Harvard Business Review

JULY 14, 2015

A community-driven business doesn’t have to run itself the way its community does, any more than an airline’s backoffice should be run by two people in a cockpit. Fourth, Reddit initiated the 2013 online protests against SOPA/PIPA that led to major websites sites shutting down for a day in protest.

Taylorism 8

Taylorism Taylor Airlines CEO 8

Harvard Business Review

NOVEMBER 25, 2015

Business leaders believe a strong organizational culture is critical to success, yet culture tends to feel like some magic force that few know how to control. One 2013 study illustrates this well. Take for example the airline industry. So most executives manage it according to their intuition. Insight Center.

Motivation 8

Motivation Company Airlines Learning-by-Doing 8

Michael Lee Stallard

JULY 28, 2015

” – Herb Kelleher, cofounder of Southwest Airlines. He credits the company’s culture for its success. By 2013, the most current year data is available, the percentage of single-person households soared to 27.4 “A company is stronger if bound by love than by fear.” Moore wasn’t just expressing his opinion.

Competitive Advantage 150

Competitive Advantage Leadership Stress Airlines 150

Strategy Driven

OCTOBER 4, 2013

airline industry reported an operating loss of more than $10 billion in 2001 and a net loss of almost $8 billion, according to Air Carrier Financial Statistics Quarterly, a compilation of airline financial reports issued by the U.S. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. by Hank Moore. About the Author.

Crisis 60

Crisis Airlines Transportation Crisis Management 60

Harvard Business Review

OCTOBER 13, 2014

The global sharing economy market was valued at $26 billion in 2013 and some predict it will grow to become a $110 billion revenue market in the coming years, making it larger than the U.S. In fact it was a truly bipartisan coalition that drove the de-regulation of the trucking and airline industries in the 1970s.

Business Model 9

Business Model Hotels Venture Capitalist Transportation 9

Strategy Driven

OCTOBER 18, 2013

Activities included crisis communications, grassroots lobbying, dealer relations, issues management, and the recently-completed successful market reintroduction of the product. Going to the government and asking for bailout loans is quite chancy, as the airlines have learned recently. Rebuilding Through Stakeholder Coalitions.

Crisis 72

Crisis Crisis Management Budgeting Risk Management 72

Harvard Business Review

DECEMBER 23, 2013

The Boston Red Sox, the 2013 world champs in baseball, are known for their sabermetrics. When jet fuel was going through the roof a few years ago, the pilots at Southwest Airlines identified fuel usage as a key number. Things look even better for 2013. It’s reflected in your score, plain and simple. An HBR Insight Center.

Open-book 10

Open-book Metrics Bottom-up Airlines 10

Harvard Business Review

JULY 20, 2016

Thanks to Bezos’s vision and a highly successful, user-friendly website, by 1997 Amazon.com was the first online retailer to boast one million customers. Amazon has contracts with a number of major delivery services in the country, including India Post and cargo airline Blue Dart. and to other countries.

Business Model 8

Business Model Retail Airlines Marketing 8

Harvard Business Review

JANUARY 28, 2014

Consider the harrowing events after the crash-landing of Asiana Airlines Flight 214 last July 6th 2013. But if we can put more technologically advanced, evidence-based tools in the hands of skilled providers, we can turn the most expensive 15 minutes of medicine into the most successful. In medicine, timing is everything.

Cost 8

Cost Health Care System Software 8

Harvard Business Review

JANUARY 5, 2015

Smart virtual personal assistants: SVPAs started entering the market in 2013. With a $40 billion paper valuation , the simple app connecting drivers to passengers is now worth more than Halliburton Corporation, Aetna, General Mills, Delta Airlines, Kraft Foods, and Charles Schwab. First, it monetizes downtime.

Trends 8

Trends Retail Learning-by-Doing Banking 8

Harvard Business Review

MAY 12, 2014

The American Customer Satisfaction Index gives Internet service providers (the cable industry) a score of 65 for 2013 — the worst of any industry tracked — with hoping-to-merge giants Time Warner Cable and Comcast at even more dismal scores of 63 and 62, respectively. Electrical utilities, by contrast, score a perfectly respectable 77.

Telecommunications 8

Telecommunications Open-book Content Information 8