Social Media Can Play a Role in Business Process Management
Harvard Business Review
JANUARY 7, 2013
Leading organizations are already using the power of social media to shape their business process management (BPM) agendas. Although the use of social media in BPM may still be in its infancy, its potential for increasing the agility of business processes — allowing for change in the early stages of product development, for example — is immense. Operations Social media BPMToday, organizations need to be able to execute at the pace of global volatility.