Social Media Can Play a Role in Business Process Management

Harvard Business Review

Leading organizations are already using the power of social media to shape their business process management (BPM) agendas. Although the use of social media in BPM may still be in its infancy, its potential for increasing the agility of business processes — allowing for change in the early stages of product development, for example — is immense. Operations Social media BPMToday, organizations need to be able to execute at the pace of global volatility.

Do Your Business Process Metrics Measure Up?

Strategy Driven

Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Set Clear, Specific Goals – Starting a BPM Project successfully means creating a Project Charter with the Process Owner, Executive Sponsor, Project Lead and Team Facilitator. Want to learn more about BPM metrics? Are we doing things right? Are we doing the right things?