Do Your Business Process Metrics Measure Up?
APRIL 16, 2014
Peter Fingar, co-author of Business Process Management : The Third Wave , then asks these measurement corollaries in his 2013 article “How Do Your BPM Metrics Measure Up?”. Set Clear, Specific Goals – Starting a BPM Project successfully means creating a Project Charter with the Process Owner, Executive Sponsor, Project Lead and Team Facilitator. Want to learn more about BPM metrics? Are we doing things right? Are we doing the right things?