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Why Strong Customer Relationships Trump Powerful Brands

Harvard Business Review

To find out which school of thought is more accurate, we looked at the value of brands and customer relationships as revealed by M&A data covering over 6,000 mergers and acquisitions worldwide between 2003 and 2013.

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6 Reasons Marketing Is Moving In-House

Harvard Business Review

This continues a trend The Association of National Advertisers first reported in 2013. A brand manager at a Fortune 100 company expressed deep frustration to me: “We want to connect to our customers in a new way. But these companies aren’t getting rid of marketing – they’re just bringing it in-house.

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Know When to Kill Your Brand

Harvard Business Review

The brand died a slow death, beginning when Blockbuster filed for bankruptcy in 2010 and then ultimately when its acquirer, Dish Network, decided to shut down all video rental operations in 2013. When dealing with a struggling brand, managers should ask themselves if their brand is staying true to what it was made to do.

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