How to Be a Better Team Leader: A Case Study
Let's Grow Leaders
NOVEMBER 8, 2013
After all this was a recognition focus group for the top reps in this enormous call center. accountability Authenticity confidence Fear and Courage grow your career Risk taking call centers career development disengagement employee engagement frontline leader frontline leadership leadership team leaders Team Leader Turmoil “I used to be one of those disengaged reps, you’re talking about.” We were all a bit shocked by Mike’s response.