Harvard Business Review

SEPTEMBER 15, 2014

More US bank branches closed in 2013 than ever before. Branches in the US accounted for roughly three-quarters of primary new account openings in 2013. to develop a mobile app that can search any house in Domain’s database for visual and written details. More than 85% of retail banking transactions are now digital.

Banking 10

Banking Retail Open-book Finance 10

Harvard Business Review

JULY 19, 2016

At the high end of artificial intelligence are systems like cognitive computing that are allowing driverless cars and other machines to develop the capacity to learn from their experiences in the world — by incorporating nuances, remembering outcomes, and adapting to mistakes. (A First, let’s get our bearings.

Company 8

Company Insurance Call Center Bottom-up 8

Harvard Business Review

MARCH 25, 2015

years in 2013. Developing customer-oriented offerings. By collecting and organizing data from a variety of sources including phone calls, online interactions, and social media conversations, life insurers can personalize what they bring to the customer. Customers Product development Sales' years in 1950 to 81.1

Insurance 8

Insurance Policies Productivity Products 8

Harvard Business Review

AUGUST 28, 2017

Total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016, with external investment tripling since 2013. For example, the AI techniques implemented to improve customer call center performance could be very different from the technology used to identify credit card payments fraud.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

JUNE 16, 2016

Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. The call center logs customer complaints.

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

JULY 15, 2015

Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. Companies have to develop guidelines for how to act when a particular event occurs. in the past two years. Put in place processes to act on the insights. The firm reduced churn in one quarter by 50%.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

APRIL 17, 2015

We also found that the professionals we spoke with at Accenture, in offices on three continents, consistently lauded the firm for its willingness to support innovations, from Accenture Development Partnerships to professional programs for First Peoples in Canada and support for call centers in native communities.

Innovation 8

Innovation Company Supply Chain Open-book 8