Harvard Business Review

JULY 19, 2016

These include improving data-mining operations, helping with training, and making structured, repeatable tasks and processes far more efficient and less costly. The cost of simply expanding the call centers was prohibitive. Even in this new information age, not everything requires the razzle-dazzle of AI.

Company 8

Company Insurance Call Center Bottom-up 8

Harvard Business Review

JUNE 16, 2016

And our own survey of 795 large companies (average revenue of $22 billion) in North America, Europe, Asia-Pacific, and Latin America found average per-company spending on IoT initiatives — $86 million in 2015 — was projected to grow to $103 million by 2018. The call center logs customer complaints. Insight Center.

Productivity 8

Productivity Products Wireless Technology 8

Harvard Business Review

APRIL 7, 2016

Genesys, a pioneer of customer experience and call center software, has offices across the globe, and it’s growing quickly, having acquired 10 companies since 2012. Part of its success is that the company supports a collaborative work environment and boasts transparent operations from the top down.

Marketing 8

Marketing Strategy Hammer Media 8