Chart Your Course

SEPTEMBER 23, 2014

The Harvard Business Review published the results of a study that followed employees of a Chinese call center called Ctrip. Half of the workers telecommuted for nine months while the rest remained in the call center. From small to large ways, employee appreciation is an essential part of all successful businesses.

Call Center 207

Call Center Human Resources How To Cooper 207

Harvard Business Review

JANUARY 12, 2016

Successful government organizations use both offline and online touchpoints to build a digital audience. They offer subscription opportunities at call centers, customer service touchpoints, and community events, or on their social media accounts. Sponsored by Dell and Intel® Fostering sustainable growth in urban areas.

Technology 8

Technology Audience Call Center Licensing 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Successful AI adopters have strong executive leadership support for the new technology.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

JANUARY 23, 2015

Marissa Mayer’s move to ban working from home at Yahoo in 2013 caused a media firestorm over the costs and benefits of this rapidly growing practice. Ctrip decided to run a nine-month experiment with its airfare and hotel divisions in the firm’s Shanghai headquarters call center.

Policies 8

Policies Call Center Attitude Survey Hotels 8

Harvard Business Review

JULY 15, 2015

Similarly, the percentage of people who have used Twitter for customer service leapt nearly 70%, from 22 to 37% from 2013-14. The most successful social media interactions are personal, genuine, and relevant. in the past two years. To scale that connectivity requires integrating social media data into your CRM system.

CRM 8

CRM Company Airlines Guidelines 8

Harvard Business Review

APRIL 7, 2016

Genesys, a pioneer of customer experience and call center software, has offices across the globe, and it’s growing quickly, having acquired 10 companies since 2012. Part of its success is that the company supports a collaborative work environment and boasts transparent operations from the top down.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

JANUARY 24, 2014

It’s roughly one in five in Europe, and it’s getting worse , not better: youth unemployment rates reached record highs in 2013 in Greece ( 65% ) and Spain ( 56.1% ). Because while those jobs are a step “up” the rusty ladder of material success, the brutal truth is that they don’t pay nearly what they should.

Transportation 13

Transportation Education Hedge Bottom-up 13