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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

Riverside Auto Group, a second-generation company owned equally by three brothers, operates seven dealerships employing 190 people throughout Michigan’s Upper Peninsula (Marquette, Escanaba, and Iron Mountain) and Wisconsin (Marinette). Customer complaints are down from one a week to one a quarter. And read on… there are even more!

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2020 Top CHRO List – The People Leaders To Watch

N2Growth Blog

Find HR’s hand (in a good way) in everything as an enabler and contributor to operations flowing all the way through to customer/client satisfaction. With a diverse background in human resources, information technology, and operations, his business and leadership acumen is only exceeded by his commitment to making others better.

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The Global Fight For Cloud Supremacy

The Horizons Tracker

The strategies of the major players are nicely chronicled in a recent case study written by French business school INSEAD. . Google was even later to the party, with its Cloud Platform not launched until 2013. Divergent strategies.

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Leadership Matters

N2Growth Blog

In 1994 having ostensibly completed this successfully I was transferred to the mining side of the business, in iron ore, then aluminium – running the Aluminium Product Group, back to Iron Ore to run this Product Group and then in early 2013 I was promoted to Global CEO. I have been extremely fortunate to have had a very varied career.

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Case Study: Is It Ever OK to Break a Promise?

Harvard Business Review

Editor’s note: This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. Manager, Operations. Manager, Operations. To: Ioana Romana, VP Operations. To: Ioana Romana, VP Operations. Date: May 12, 2013 21:37.

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Recommended Resources – Whole Business Thinking

Strategy Driven

Block provides operational executives and managers with the insight needed to relate ‘shop floor’ decisions and activities with the organization’s financial future. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Whole Business Thinking – A Guide To Exceptional Business Performance. by Robert S.

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The Failure of “The Livonia Philosophy” at my GM Plant

Deming Institute

Mark also co-authored Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements, which was released in June 2012 and also a Shingo Research Award recipient in 2013. I’ve blogged about some of the problems and chaos on my blog before.

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