Reflecting on David Garvin’s Imprint on Management
Harvard Business Review
MAY 18, 2017
Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. In “Change Through Persuasion” (2005), another piece coauthored with Michael Roberto, he departed from that norm, describing how Paul Levy, then CEO of Boston’s Beth Israel Deaconess Medical Center, led a painful turnaround.
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