How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

The CoE has worked with IT and purchasing to procure a global set of tools for social media management, which are also integrated with our CRM systems.

CRM 16

The Big Disconnect in Your Talent Strategy and How to Fix It

Harvard Business Review

The ManpowerGroup Contingent Workforce Index of 2013 showed 40% of all ManpowerGroup consulting engagements blended permanent and contingent workers. This leaves operating managers, the ultimate “consumers” of talent, to choose between two talent acquisitions methods (or “sourcing channels”): Either engage HR to acquire employees or engage Procurement to acquire contingent workers. Marion Barraud for HBR.