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The Emerging Strategy of Innovative Service

Strategy Driven

It makes pretty good, average, satisfactory customer service look plain vanilla by comparison. The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. You just finished reading The Emerging Strategy of Innovative Service ! All rights reserved.

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Social Comparison And Its Role In Our Happiness

The Horizons Tracker

Making comparisons. It’s this comparison that regulates our overall happiness. “We “People who can make both upward and downward comparisons—especially with others in the same gender and ethno-racial group—are in the best position as far as their subjective well-being.” ” Social vantage point. Who we look to.

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New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

"Innovation" has become a buzzword in the customer experience field. They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

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Discrimination Rises For Gay Men During A Recession

The Horizons Tracker

This includes significant discrepancies in job offers, interview offers, and pay in comparison to their heterosexual peers. The study was linked to the health of the economy and took place in Greece during the two major economic recessions experienced in 2013/14 and 2018/19. The figure for 2013/14 was 5.7%, however, and lept to 7.1%

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Google’s Strategy vs. Glass’s Potential

Harvard Business Review

It is one of the first products to launch out of Google X, the company’s research lab that aspires to “moonshot” innovations, and which is also developing a self-driving car. The comparison to the PC is telling. Some emphasize the importance of sticking to innovations adjacent to a firm’s core business. How Boards Can Innovate.

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Health Insurance Exchanges Fulfill Both Liberal and Conservative Goals

Harvard Business Review

By providing software and counseling, the exchanges will help consumers make informed comparisons among these offerings. These innovations include bundled payments and accountable care organizations. Not all of these innovations will succeed. in the September 26, 2013 New England Journal of Medicine.).

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Running a State Health Insurance Marketplace

Harvard Business Review

Since 2013, an estimated 16.4 Marketplaces allow people to do apples-to-apples comparisons of health insurance products and prices through an online portal. Rollout in late 2013 was rocky for the federal exchange (and for some state exchanges when they first launched). Fostering innovation. Burwell, the U.S.