4 Steps for Making Change Happen
Great Leadership By Dan
FEBRUARY 20, 2014
Our clients'' resistance to change was not irrational and it was up to us, not our clients, to manage it. Implementing change today relies on building consensus rather than executive fiat. If you can''t or won''t measure results don''t expect sympathy from me or any line manager. But if it crashed the organization, heads rolled.
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