Complimentary Resource – Emerging Trends in Project Management

Strategy Driven

Among the trends are an increased emphasis on project management soft skills, the Project Management Office (PMO) being viewed as a potential profit center (vs. a cost center), sustainability aggressively planned into projects, and an increased emphasis on corporate social responsibility.

Google's CIO on How to Make Your IT Department Great

Harvard Business Review

The standard approach is to apply tough cost control. That generally means that front line, in many cases, are the lowest cost of labor, who are generally working off a well-scripted common recipe of how to provide tech support. Reinventing Corporate IT An HBR Insight Center.

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Bridging the Gap Between IT and Your Business

Harvard Business Review

IT is asked to the table far too late to advise on the difficulties of consolidating systems after a merger , then faulted when the task takes longer and costs more. We propose business and IT work in that direction by bringing a few tough technological trade-offs front and center, with the goal of finding some middle ground. Today, this topic simply doesn’t come up often enough, leading to a one-size-fits-all approach to managing IT, often as a cost center.

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Leading by Letting Go

Harvard Business Review

If you are running a large company anywhere in the world, you have almost certainly asked yourself some version of this question: “How can we get tens of thousands of employees to deliver memorable customer experiences that enhance our brand, all at a reasonable cost?”. In a customer service center, for example, you would create scripts for every possible interaction. To keep costs under control, you’d set goals for reducing it every year.

How to Compete When IT Is Abundant

Harvard Business Review

Rather than serving as an adjunct to the core business, or merely a cost center, IT is becoming intrinsic to the very products and services that every company offers. "You only gain an edge over rivals by having or doing something that they can''t have or do," wrote Nicholas Carr ten years ago in his controversial HBR article, " IT Doesn''t Matter.".

Offshore Centers Can Offer More than Low Costs

Harvard Business Review

Captive offshore operations centers — company-owned delivery units located in low-cost countries such as India and the Philippines — have come a long way. Originally designed to provide labor cost arbitrage, they are now on the brink of being a source for strategic advantage. Since 2008, we've benchmarked the performance of nearly 250 operations centers working on both core operations (e.g., Cutting costs Global business Operations

The First Step to Fixing U.S. Manufacturing

Harvard Business Review

In fact, MGI analysis of financial data shows that large publicly traded US manufacturing firms, most of them multinationals with revenues greater than $500 million, averaged returns on invested capital of 22% from 1997 to 2013. Many of the small and midsize manufacturers that did manage to survive kept going by cutting costs, which has led to stagnant wage growth. manufacturers do source from domestic suppliers, they tend to regard them purely as a cost center.