Chart Your Course
OCTOBER 27, 2014
A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.
Lead on Purpose
NOVEMBER 9, 2013
This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey. Empowering that employee to waive the fee would increase customer service, empower the employee in a way that makes them more engaged, and help the company by creating customer loyalty.
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Strategy Driven
AUGUST 14, 2013
Bell is a customer loyalty consultant and the author of several national best-selling books. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers. Creating Customer Focused Teams, Part 2. ” About the Author.
Strategy Driven
OCTOBER 21, 2013
Do you understand it’s ALL about customer loyalty (not customer satisfaction)? Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Your ability to help them in a timely manner, and serve them memorably, determines your reputation and your fate. What actions are you willing to take? REALITY: You cut your way to safety.
Strategy Driven
JULY 11, 2013
Episode 45 – Marketing & Sales: Closing the Value Gap examines the evolution of the business-to-business selling process and the gap between what customers want and what their service providers and vendors provide. how Accelerator Selling addresses the customer’s desired focus on business results. All rights reserved.
Strategy Driven
JANUARY 6, 2014
Holy frijoles, 2013 is over! What was your 2013 resolve? Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!
Strategy Driven
APRIL 15, 2013
Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2013 by StrategyDriven Enterprises, LLC.
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