Strategy Driven

AUGUST 14, 2013

Yet, the requirement to exceed customer expectations remains. The core of the innovative service strategy must include rethinking the authority of the front line—the venue for in-the-moment inventiveness. Bell is a customer loyalty consultant and the author of several national best-selling books. ” About the Author.

Innovation 59

Innovation Strategy Customer Loyalty Loyalty 59

Strategy Driven

NOVEMBER 13, 2013

3 Innovation is DOA. You need to re-energize innovation-fast. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). Train everyone (and I do mean everyone) in the tools and techniques of innovation. Throw a challenge down for an annual innovation award.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Strategy Driven

SEPTEMBER 16, 2013

Great leaders are wide open to new ideas and innovation. Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES!

360-Degree Feedback 75

360-Degree Feedback Leadership Open-book Customer Loyalty 75

Strategy Driven

JANUARY 28, 2013

words for 2013 – I hope they inspire you to think about and select yours: 1. One innovation helping me significantly is Dragon Dictate for Mac. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Key words that you burn into your psyche so that your goals become your driving force. Here are my 3.5 Write every day.

Seminar 50

Seminar Open-book Customer Loyalty Books 50

Strategy Driven

JUNE 10, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Follow-up 50

Follow-up Customer Loyalty Seminar Books 50

Strategy Driven

JANUARY 20, 2014

ADVISOR – I launched the Gitomer Certified Advisor program in the fall of 2013. Companies like Amazon, Zappos, and Apple have marched to the head of the class by innovating BEFORE the market did, and they set the standard for others to follow. On the achievement side of life, my four words are: ADVISOR – DIGITAL – POWER – TIME.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

APRIL 22, 2013

Jeffrey Gitomer is the author of The Sales Bible , Customer Satisfaction is Worthless Customer Loyalty is Priceless , The Little Red Book of Selling , The Little Red Book of Sales Answers , The Little Black Book of Connections , The Little Gold Book of YES! Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Open-book 50

Open-book Follow-up Customer Loyalty Reputation 50