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Success Begins with Quality Customer Service

Chart Your Course

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. A startup that places customer service at the top of its priorities is setting itself up for sustained profitability.

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Employee Empowerment: A Key Force in Leadership

Lead on Purpose

This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey. Empowering that employee to waive the fee would increase customer service, empower the employee in a way that makes them more engaged, and help the company by creating customer loyalty.

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The POWER of Sales Success. It’s all within you!

Strategy Driven

Last week I talked about the power of sales success and gave you the first ten personal powers you need to possess in order to have all of the sales success you desire. The power of rejection, and learning from it, is the foundation for your resilience and your success. You just finished reading The POWER of Sales Success.

Power 66
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Post words. Achieve big. Build success. Day-by-Day.

Strategy Driven

Based on last year’s success, this year I decided to create two four-word categories. Rather, intentions that I consciously and subconsciously work on every day to build success all year long. ADVISOR – I launched the Gitomer Certified Advisor program in the fall of 2013. Instant success. Gitomer and Buy Gitomer.

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The POWER of Sales Success is 100% in Your Control

Strategy Driven

This manifests itself in complaints about: price, unreturned phone calls, bidding, loyalty to others, and other various excuses about why a sale does not take place and the relationship isn’t being built. As a salesperson, you have all the power in the world to make your own success happen. Let me share with you the 20.5

Power 59
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Serve Memorably

Strategy Driven

Do you understand it’s ALL about customer loyalty (not customer satisfaction)? MAJOR CLUE: Keep in mind that no company ever CUT their way to success. You have to SELL your way to success. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. What actions are you willing to take? How ready are you?

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StrategyDriven Podcast Episode 45 – Marketing & Sales: Closing the Value Gap

Strategy Driven

Episode 45 – Marketing & Sales: Closing the Value Gap examines the evolution of the business-to-business selling process and the gap between what customers want and what their service providers and vendors provide. how Accelerator Selling addresses the customer’s desired focus on business results. All rights reserved.