Chart Your Course

OCTOBER 27, 2014

A recent Bain Capital Customer Loyalty study found that consumers are four times more likely to do business with a company that provides good customer service versus a competitor that offers a lower price. Regardless of where you sit on this issue, it’s safe to say customer retention is important to every business.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Strategy Driven

JANUARY 6, 2014

Holy frijoles, 2013 is over! What was your 2013 resolve? Technology shifts. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. How did you do? How did those resolutions and goals you made at the end of last year work out? Think about the word resolution – the root word is resolve. What got in the way of achievement?

Goal 50

Goal Incentives Objective Customer Loyalty 50

Strategy Driven

JANUARY 20, 2014

ADVISOR – I launched the Gitomer Certified Advisor program in the fall of 2013. LESSON: Don’t stay attached to old technology or products even though they have brought success and profit in the past. The lesson is the motive behind the word so you can use the same principle as you generate your words. Instant success. About the Author.

Succession 50

Succession Customer Loyalty Competitive Advantage Content 50

Strategy Driven

SEPTEMBER 23, 2013

NOTE WELL: You can only SELL at your place – but customers can BUY anyplace in the world – any time of the day or night. No personal website, no personal brand, no social media interaction, and not taking advantage of smartphone technology. Make sure it serves your customers, not just your company. Gitomer and Buy Gitomer.

Media 64

Media Advice Customer Loyalty Competitive Advantage 64

Harvard Business Review

NOVEMBER 4, 2014

In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. By capturing information that formerly was available only from an in-person diagnostic test, Daimler Trucks North America creates customer loyalty and reduces risk for commercial drivers.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

NOVEMBER 4, 2014

In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams. By capturing information that formerly was available only from an in-person diagnostic test, Daimler Trucks North America creates customer loyalty and reduces risk for commercial drivers.

Engineering 9

Engineering CIO Disruptive Innovation Uncertainty 9

Harvard Business Review

OCTOBER 21, 2016

Today’s executives are dealing with a complex and unprecedented brew of social, environmental, market, and technological trends. In 2013, GE had reduced greenhouse gas emissions by 32% and water use by 45% compared to 2004 and 2006 baselines, respectively, resulting in $300 million in savings. Building Customer Loyalty.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8