Leaders: How do you say Hello?

N2Growth Blog

Hello is one of those words where a change in pitch changes definition. By Brian Layer , Chair, Organizational Development, N2growth. It can be a warm invitation to a new relationship or a cold indication that you’re too busy to talk.

4 Design Thinking Tools for Engaging Your Team

Leading Blog

It''s amazing how many little problems germinate at the right at the earliest stage – the problem definition stage – and expand into bigger problems whose solutions also grow in complexity.

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The No-Boss Workplace: Can Great Leadership Be Crowdsourced?

Terry Starbucker

In fact, that’s the very definition of “lead” Show the way. There’s an interesting leadership experiment going on right now here in Portland.

Lessons On Effective Leadership From A Nobel Laureate

Tanveer Naseer

In the face of prevailing uncertainty, it might sound odd to encourage that we build or nurture ‘sloppiness’ into how we operate. The truth of today’s workplace is that we can no longer operate from the position of simply sending down orders from above.

What Organizations Really Need To Succeed And Thrive

Tanveer Naseer

That definition has already been created internally and collectively. That it has to change or challenge the status quo of how people operate or do things.

Risk Management Best Practice 4 – Risk Quantification

Strategy Driven

Each organization faces a unique set of risks challenging the continuity of its operations. Relate Articles: Risk Management Best Practice 1 – Map Corporate Risks to Operational Processes. All risks, however, are not equal.

The Business of Belief

Leading Blog

And that desire impacts how we operate in the world. "If So when the opportunity to step out of your comfort zone arrives, and it definitely will come, take it. "Belief has been a most powerful component of human nature that has somewhat been neglected," says Peter Halligan, a psychologist at Cardiff University. But it has been capitalized on by marketing agents, politics and religion for the best part of two millennia.".

Leadership Lessons from the Banking Upheaval

Great Leadership By Dan

Today, its separate and highly successful online banking and broking operation Boursorama has attracted nearly half a million customers. Finance should by definition be a risk-averse business.

The Clarity Principle

Leading Blog

Leaders often "duck their responsibility for choosing because they cannot accept the tradeoffs, risk, and loss that accompany and act of commitment to one definition of the business over the other." To address one choice over the other would disrupt the way in which people have become used to operating. The Clarity Principle by Chatham Sullivan, is about a widespread issue facing many (most) organizations: who are we and what are we doing? What is our purpose?

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28 Leadership Development Recommendations for your Individual Development Plan

Great Leadership By Dan

of The People Equation offers this advice for an IDP: “I would recommend that leaders build in one action item that relates to learning an aspect related to the organization’s operations that is outside of the team member’s area of expertise.

What Does Success Really Look Like?

Tanveer Naseer

And yet, how many of us have a clear definition or vision of what a successful version of our team/organization would look like? One of the reasons why we have a harder time defining success is because many of us are still operating from a reactive standpoint – where our decisions and actions act only in response to what we see our competition doing or as a result of what we encounter or experience.

Why Learning From Failure Works Better When Others Fail


There are definitely positive lessons to be learned from failure, but new research suggests that the failure of others might be a better source of learning than our own short-comings or mis-steps. We’re told that experience is the best teacher. We’re reassured that we can learn from failure.

Customer Service, Analytics, and Happy Meals


While writing this article, a little online research took me to the website of cedwardsgroup.com that is the operating company of seven McDonald’s restaurants in Western North Carolina. [Editor''s Note: This is a guest post from Siddharth Naga S.

Neuropsychology; Top Brain, Bottom Brain

Coaching Tip

Depending on the degree to which a person uses the top and bottom systems in optional ways, he or she will operate in one of four cognitive modes: Mover, Perceiver, Stimulator and Adaptor. In business, they often form the backbone of an organization, carrying out essential operations.

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What is Faith?

Dave Bratcher

We have all heard many definitions of what faith is, but I wanted to share what it may look like from a few different perspectives. As they get older, the only thing they have to operate upon is what those who love them say. Have you ever wondered, “What is Faith?”

Leadership Blind Spots

Coaching Tip

They may well be on their way to mastering the engineering and operational issues involved in delivering their product or service. By definition, you are blind to your blind spots. Driving in the "blind spot" is dangerous both personally and corporately.

Ask, Learn, Follow Up and Grow

Marshall Goldsmith

Many organizations have historically operated on the “there is one best way” school of management. Definitely, yes! In a talk to the Drucker Foundation Advisory Board in 1993, Peter Drucker said, “The leader of the past was a person who knew how to tell.

6 Powerful Coaching Questions for Teams and Managerial-Leaders. Really for anyone

Mike Cardus

Meeting with a Chief Operations Officer of a Health Care Organization, whose team I have been consulting and coaching.

Organizational Performance Measures – System Implementation Challenges

Strategy Driven

Metric and report definitions are undefined or vaguely defined. We can work with you to assess and improve your performance measurement system; yielding metrics and reports that are operationally relevant, organizationally consistent, and economically implemented.

A Kid's Birthday Party & The Truth About Learning New Behaviors

Building Personal Strength

I was recruited to operate the game where they attempted to throw golf balls into buckets of different sizes. Habits and skills are – by definition - WIRED IN THE BRAIN. Copyright 2013. I recently went to a child’s fifth birthday party.

Collaboration & Six Ways to Make It Work

You're Not the Boss of Me

He describes it as “ co-operation on steroids ”, an apt description, I think. My definition goes like this: Collaboration is the act of coming together and working with another, or others, to create something that goes beyond the ability of any one person to produce.

Project Management Best Practice 11 – Project Performance Executive Dashboards

Strategy Driven

Although the definition of those efficient metrics can be relatively easy when the project is small in schedule and resource size, the task can be much more challenging when considering the proper tracking metrics for a larger project. Greg Gaskey is a StrategyDriven Principal with over twenty years of nuclear plant operations, maintenance, and large-scale program and project management experience.

Building Partnerships

Marshall Goldsmith

Many leaders will be operating more like the managing director of a consulting firm. Future leaders will work with their managers in a team approach that combines the leader’s knowledge of unit operations with the manager’s understanding of larger needs. When today’s competitors may become tomorrow’s customers, the definition of “winning” changes. The ideal leader is a person who builds internal and external partnerships.

Q&A With Author Jesse Sostrin

Eric Jacobson

To succeed in the world of work you have to operate within the mutual agenda where these two factors intersect.

Hate the Curves and Bored with Cruise Control

Rajesh Setty

There is a pretty good chance that they might fall asleep if they operate on cruise control for a long time. It’s definitely a dilemma. Enjoy the journey in 2013!

Consider Not Setting Goals in 2013

Harvard Business Review

But two minutes from start to finish meant that they didn't brush their teeth very well, they definitely didn't floss, and the bathroom was a mess. An operations goal might articulate a cost savings. An operations area of focus might identify areas you want to explore for cost savings.


William Miller on Business Model Innovation

Rajesh Setty

WM: No business is an island, separate and independent from the society it operates in. Dell Computers changed the way the personal computer industry operated using a business model driven by Process innovations in manufacturing and inventory, offering customized computers assembled according to a customer’s own specifications. •

Our Self-Inflicted Complexity

Harvard Business Review

But if we start from a solid, shared definition it becomes easier to consider. Of all the definitions, I like Peter Senge''s old but simple one best. This post is part of a series of perspectives leading up to the fifth annual Global Drucker Forum in November 2013 in Vienna, Austria.

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How To Really Measure a Company's Innovation Prowess

Harvard Business Review

Return on equity (net income divided by equity) results from multiplying three key operating ratios: Profitability (net income over sales). Operating efficiency (sales over assets). Investment efficiency (ideas explored divided by total capital and operational investment).

How is Big Data Transforming Your 80/20 Analytics?

Harvard Business Review

The company quickly adjusted its operational definition of “loyalty” to explicitly embrace and reward its “digital evangelicals” — customers who had enough of a virtual presence to be influencers.

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BART Workers, Striking an Unfamiliar Note

Harvard Business Review

The Bay Area’s congestion is a daily headache for many even when the BART trains are all operating, and thus made all the more miserable – and costly – with much of the rail system idled. Reliable work schedules, decent pay, affordable healthcare, and a comfortable retirement – not only do these conditions comprise the very definition of a middle-class life, they are, and have always been, contested. Human resources Managing people Operations

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Just How Valuable Is Google's "20% Time"?

Harvard Business Review

What happens to self-image and individual expectations as enterprise definitions of "productively innovative" and "innovatively productive" change?

You Found Your Product-Market Fit. Now What?

Harvard Business Review

To that point, a well-run telesales operation will be super metrics-driven. The best sales VPs of telesales operations are more like accountants than charismatic salespeople. If you hire a charismatic leader as your head of sales, make sure you hire a director of sales operations to support them. Hiring armies of young, inexperienced professionals and training them to become sales reps and operate in a "boiler room" style environment can be expensive.

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The Most Effective Ways to Make It Right When You Screw Up

Harvard Business Review

In the modern workplace, we often operate as teams. The guy on the subway still dripping from your morning joe doesn''t want to hear that you "feel his pain"—but when you forget your wife''s birthday, she most definitely would like you to feel hers.

Solving the Internet's Congestion Problem

Harvard Business Review

It's the growing fidelity demands of today's internet population, as they transition from text, image, and standard-definition media-sharing, to high-definition (and even 4K) file transfer. it is cheap to operate and expensive to upgrade.

A Better Way to Tackle All That Data

Harvard Business Review

Rather than scientists beginning with a (possibly biased) hypothesis that they then seek to confirm or disprove in a body of data, the machine starts with a definition of an ideal outcome which it uses to decide what data matter and how they should factor into solving problems.

How To Really Measure a Company's Innovation Prowess

Harvard Business Review

Return on equity (net income divided by equity) results from multiplying three key operating ratios: Profitability (net income over sales). Operating efficiency (sales over assets). Investment efficiency (ideas explored divided by total capital and operational investment).

Jeff Bezos Brings His Low-Margin Ways to Newspapers

Harvard Business Review

Yes, his site was definitely taking classified advertising away from papers, he would say. So Newmark was definitely right that newspapers need to learn to accept much lower profit margins. The Washington Post operated at a 9.2%

Seven Tips for Shifting a Mindset in Your Organization

Harvard Business Review

These are independent operators. Influence cannot be definitively measured in financial terms, but people need some way to calculate its the value. We''re all fascinated by new ideas and how they can grab hold of us, influencing how we think and affecting how we take action.

New Research: You're Doing Customer Experience Innovation Wrong

Harvard Business Review

In 2013, only 8% of the companies in this annual benchmarking survey received a top grade from their customers — and that''s a pathetically low number in comparison to the amount of professed innovation in the industry. In fact, it''s the very definition of parity.

How Jeff Bezos Makes Decisions

Harvard Business Review

They saw him operating the company with discipline, and they recognized that Amazon was a profitable business but that there were phases where they’d be investing in a new capability [that would hurt profits]. Larry Page definitely has it, although he wasn’t Google’s CEO the whole time.

Five Ways to Innovate Faster

Harvard Business Review

It''s hard to set precise operational milestones when you don''t know what the business model is going to be. Most venture capitalists don''t hand out funds on a quarterly or yearly basis, as most corporations do when they fund ongoing operations.

Which Is Worse: Airline Monopolies or Airline Competition?

Harvard Business Review

Well, there''s definitely been innovation since the deregulation of the U.S.