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Using Outdated Management Practices Can Be Very Costly

Deming Institute

Readers of this blog are aware of the problems created by using quotas: Achieved the goal by not the aim (2013) – The Futility of a Numerical Goal (2014) , Distorting the System, Distorting the Data or Improving the System (2013) , Dr. Deming on the problems with targets or goals.

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Huge Payments to Executives for Good Luck

Deming Institute

That criticism of the weak explanations provided for why such huge rewards are deserved is in line with what Deming taught. Edwards Deming’s shared. Edwards Deming was addressing the notion of “merit pay” in the context of workers in the system (not executives specifically). Edwards Deming.

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Profound Knowledge from a Knowledge Use Perspective

Deming Institute

Vincent Barabba presented the 2016 ASA Deming Lecture: Profound Knowledge from a Knowledge Use Perspective. Vincent Barabba led the US Census Bureau, founded Market Insight Corporation and authored The Decision Loom: A design or interactive decision-making in organizations (among other books). Edwards Deming – A Kaizen Statistician.

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Applying Quality as a Business Strategy at Hallmark Building Supplies

Deming Institute

This webcast shows Louie Paynter’s presentation, Hallmark Building Supplies ’ Approach to Applying Quality as a Business Strategy, at the 2012 Annual Deming Conference. I have written about this presentation in 2013 with a few selected clips from the presentation. We use it to make decisions on a regular basis.

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Cater to Customers Desires to Achieve Customer Delight

Curious Cat

Aligning what is delivered with what is marketed is also important and something Southwest does well. Other airlines market as if they will provide what Singapore Airlines does and provides a miserable experience instead. His market is to provide great service to those customers willing to pay.

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Research: Technology Is Only Making Social Skills More Important

Harvard Business Review

Automation anxiety reached new heights in 2013, when Carl Benedikt Frey and Michael A. In the paper, David Deming, an assistant professor at the Harvard Graduate School of Education, explains that since the ‘80s, job and wage growth has been strongest in occupations requiring both high cognitive and high social skills.

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Applying Deming Principles at Small and Medium-sized Enterprises

Deming Institute

SMED your SME journey applying Deming principles – guest post by Luciana Paulise. Edwards Deming Institute [The Institute makes 5 travel grants available each year to study the Deming Collection at the Library of Congress. I was also invited to attend to the Deming Institute Annual Fall conference in Los Angeles.

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