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ASA Deming Lecture by Brent James: Long Term View of the Healthcare System

Deming Institute

2010 ASA Deming Lecture – “Dr. Deming Consults on Quality for Sir William Osler” by Brent James , Institute for Health Care Delivery Research. I wrote a previous post on this blog about a paper he wrote about using Deming’s ideas at Intermountain Healthcare. On this success Brent says.

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The Failure of “The Livonia Philosophy” at my GM Plant

Deming Institute

General Motors wasn’t my ideal workplace after having read Deming’s Out of the Crisis and learning a bit about Lean manufacturing in college. If possible, I wanted to work in something closer to the Deming environment. I was told that Dr. Deming had taught some workshops within GM, particularly the Powertrain division in the 1980s.

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Podcast with Lynda Finn: The Value of the Simple Run Chart

Deming Institute

Lynda Finn, President of Statistical Insight and facilitator for The Deming Institute. She starts by sharing some of the hardest things for people to grasp about the Deming philosophy. Download the podcast with Linda: A Picture Is Worth A Thousand Data Points.

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Reflections on Dr. Deming’s Hospital Notes – What Has Changed Since 1990?

Deming Institute

I was happy to see John Hunter share the article on the Deming Institute blog last year , along with some context. The SHS journal article starts with a brief introduction, not in the original document, by Dr. Deming that summarizes the key points, all of which are still relevant today. The lesson learned? Many hands go up.

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Cater to Customers Desires to Achieve Customer Delight

Curious Cat

A big factor in the success of providing solutions that delight customers. Related: The Customer is the Purpose of Our Work (2012) – Customer Focus with a Deming Perspective (2013) – the most important customer focus is on the end users (2012) – What Job Does Your Product Do?

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Applying Deming Principles at Small and Medium-sized Enterprises

Deming Institute

SMED your SME journey applying Deming principles – guest post by Luciana Paulise. Edwards Deming Institute [The Institute makes 5 travel grants available each year to study the Deming Collection at the Library of Congress. I was also invited to attend to the Deming Institute Annual Fall conference in Los Angeles.

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