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The Failure of “The Livonia Philosophy” at my GM Plant

Deming Institute

Speaking of continuous improvement, my GM plant also had a very traditional “suggestion system,” not a Kaizen-style approach to improvement. The Livonia Philosophy (as written, not practiced) also sounds like Lean in the goal of utilizing of all people’s skill and creativity, as we practice in the Kaizen model.

Kaizen 28
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Every Fast-Growing Company Has to Combat Overload

Harvard Business Review

But by the 1990s it had run aground: It hadn’t properly developed systems to implement its growth strategy internally, and so that strategy broke down at dozens of points of execution on the front line—with customers, crew, staff on the shore and the company’s travel agent partners. Codify best practices.

Company 12
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The Key to Change Is Middle Management

Harvard Business Review

doubled from 20% to 40% between July and December 2013, and has stayed at that level since. When complaints to elected officials started mounting from property developers dissatisfied with delays, Girard pulled together a team from many divisions to address the problem. Planning how to accomplish the change. Implementing the change.