Innovating the Toyota, and YouTube, Way

Harvard Business Review

In terms of people, processes and technologies, Toyota and Google's YouTube have little in common. Obviously, innovation investments shouldn't make it easier for suppliers to compete with or disintermediate their customers.

Apple's Trojan Horse

Harvard Business Review

As I''ve written in my previous two blog posts, our first inclination is usually to play down the potential impact of a new technology. We are capable of grasping the change as a literal shift in technology and even as a shift in the way we travel.

Reinvigorate a Disengaged Sales Force

Harvard Business Review

The issue facing most sales forces is not disintermediation. Redesign processes with sales tasks, not the technology, in mind. New technologies can improve lead generation and qualification (through Search Engine Optimization techniques and tailored online communities), determination of specifications (the use of third-party websites, webinars, and online demo''s), and price negotiations and closing (online tracking systems and pricing algorithms). A stunning 70% of U.S.

What the Marketing Agency of the Future Will Do Differently

Harvard Business Review

Everyone is curious about how big data is going to play out, what's in store for wearable technology and just what, exactly, the screen of the future will look like — and how consumers will interact with it. How do agencies ensure their future by being able to help brands sell more and build stronger loyalty in such a disrupted and disintermediated world, where every individual is consuming so much media from so many different channels?

The Solution to the Skills Gap Could Already Be Inside Your Company

Harvard Business Review

The challenge is obvious: the quickening pace of technological change has shrunk the shelf life of skills acquired by today’s university graduates to just a few years. In a 2013 Deloitte survey of executives at large companies, 39% said they were either “barely able” or “unable” to meet their needs for talent. The cycle time for new technology has compressed and will continue to do so. Is the developed world on the verge of a skills crisis?