Strategy Driven

MARCH 26, 2013

These formal, documented observations accomplish this by shaping and reinforcing personnel behaviors critical to supporting excellent operational performance. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Management Observation Program Best Practice 7 – Documented and Signed Observations.

Management 52

Management Document Newsletter Article 52

Strategy Driven

AUGUST 6, 2013

Use of procedures and work instructions helps increase performance consistency between individuals conducting these documented activities and between repetitive performances by one person. Such consistency promotes the error-free performance necessary for high-risk and high-quality operations. Consider leaving a comment!

Management 61

Management Tactics Tools Document 61

Strategy Driven

NOVEMBER 20, 2013

Rather than striving to be content experts on every aspect of their operation, they need to be able to collect, sort, analyze data, and edit all communication and collaborative streams of information that could potentially influence their business. Copyright © 2013 by Dana Ardi and reprinted by permission of St. ed performance.

Decentralization 59

Decentralization Idea Generation Content Document 59

Mills Scofield

JANUARY 14, 2014

” The morning prayers of the local population could be heard echoing through the loudspeakers outside the large 25-foot concrete T-walls topped with barbed wire that surround our compound, a Forward Operating Base within an Afghan Air Force base. As such, 75% of Americans seek the opportunity for service opportunities in other ways.

Emotional Intelligence 150

Emotional Intelligence Participative Short-term Letter 150

Strategy Driven

SEPTEMBER 24, 2013

Because individuals tend to act in a manner that is positively reflected by measures documenting their performance, this time dependence tends to place intended and unintended productivity pressure on those monitored. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Intended Impacts. Enterprise Performance Measurement.

KPI 58

KPI RACI System Metrics 58

Leading Blog

DECEMBER 25, 2016

The Outward Mindset : Seeing Beyond Ourselves by The Arbinger Institute Unknowingly, too many of us operate from an inward mindset—a narrow-minded focus on self-centered goals and objectives. Best Leadership Books of 2013. They are loaded with Roberts' experience, story, brio, provocation and direction. Best Leadership Books of 2014.

Books 150

Books Leadership Cialdini Govindarajan 150

Strategy Driven

DECEMBER 20, 2013

Despite the realization that computer software greatly enhances the efficiency with which businesses operates, the use of recruitment software is not widespread. Job applications, resumes, supporting documents, interview notes, managers’ calendars and any other templates and forms to do with the process can be accessed in one place.

Succession 64

Succession Talent Management Software Human Resources 64

HR Digest

MAY 1, 2019

The contribution of technology in improving customer experience is well documented, but little has been done in using it for enriching workplace experiences. Diane was named an officer of IBM and CHRO in 2013. Human Resources has traditionally been very process driven. A majority are trained in analytics and applying it to their work.

Agility 90

Agility Self-aware Innovation Human Resources 90

Deming Institute

JANUARY 16, 2017

The document continues by saying, “Inherent in these goals is the production of a high quality, competitive product in a clean and safe plant, contributing to the success of Cadillac and its employees.”. I’ve blogged about some of the problems and chaos on my blog before. What a progressive view that was back in the 80s.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Skip Prichard

JANUARY 30, 2020

29% of Americans believe that armed rebellion might be necessary in the near future to protect their liberties from government intrusion (Cassino, Jenkins, 2013). Or, “We all agree, everyone is operations is ancient and smells like moth balls.”. Is it a conversation, research on best practices, documenting and defining the problem?

How To 106

How To Bond Positioning Stress 106

Harvard Business Review

APRIL 13, 2017

Checklists describe several standard critical processes of care that many operating rooms typically implement from memory. In a related paper published in 2013 , Alexander Arriaga and colleagues had 17 operating-room teams participate in 106 simulated surgical-crisis scenarios. following the introduction of checklists.

Hawthorne Effect 17

Hawthorne Effect Airlines Efficiency Letter 17

Harvard Business Review

JUNE 21, 2017

Indeed, employees at every turn faced personal and professional risks in defying the law; two European executives were indicted and arrested for operating without required permits. ” (After I first flagged his posting, in 2015, Uber removed the document from its site. ” Respect for the law barely merits a footnote.

Licensing 8

Licensing Transportation Document Business Model 8

Harvard Business Review

MARCH 11, 2016

These days, for studying anything related to online, 2013 is ancient history. Scratching our heads, we saw the Census tables showed that general merchandise stores — which is where they code Wal-Mart — had only $88 million in online sales in 2013. We pored over the surveys and documentation. So we started digging.

Merchandising 8

Merchandising Retail GDP Report 8

Harvard Business Review

OCTOBER 2, 2018

Employees operate within a hierarchy and are well aware of the guidelines that dictate their behavior. The unique blend of idealism, high profit margins, and rapid growth that came with operating the first certified organic national supermarket in the U.S. Amazon’s culture is a tight one, characterized by structure and precision.

Price 13

Price Decentralization Long-term CEO 13

Harvard Business Review

MAY 16, 2017

She distilled the notes about her many accomplishments into an overview of the 10 years in her current role: Keep University’s School of Design (eight graduate programs) running flawlessly for Director, other staff, faculty, and students — during routine operations and emergencies. Equally adept at managing people and operations.

COO 13

COO Chief Operating Officer Transportation Real Estate 13

Harvard Business Review

SEPTEMBER 23, 2016

According to a 2013 CEB study , “only one in four HR organizations have effectively integrated their talent management practices…with the company’s strategic objectives.” To do it, the company created a simple one-page talent review document that managers use to review potential leaders annually.

Talent Management 8

Talent Management Delegation Management Document 8

Harvard Business Review

AUGUST 1, 2016

An estimated 21% of carbon emissions in the United States are attributable to companies, and yet to date there is scant research on how to make firm operations more efficient in terms of reducing pollution. However, the numbers suggest that getting employees to change their behavior could significantly impact climate change.

Hawthorne Effect 8

Hawthorne Effect Efficiency Metrics Incentives 8

Harvard Business Review

MAY 20, 2014

In a new paper that’s already generated much discussion, economists Ian Hathaway of Ennsyte Economics and Robert Litan of the Brookings Institution document four decades of “ Declining Business Dynamism in the United States.” As of 2013, the top ten banks had 70% of the market. Yet now it is clearly faltering.

Pharmaceuticals 11

Pharmaceuticals Banking Chemicals Trends 11

Harvard Business Review

JUNE 24, 2013

having sacrificed customer intimacy for increased operational excellence gains through widespread cost cutting, are well documented. Organizations worry about fine-tuning their operations to handle the typical situations. Toyota''s fiscal 2013 profits were more than four times its earnings in 2010, and three times 2012''s.

Organization 8

Organization Supply Chain Customer Intimacy Stress 8

Harvard Business Review

MARCH 11, 2013

They list their needs in RFP documents that are hundreds of pages in length. From the customer's standpoint, the cost of the salesperson's solution was prohibitive because the perceived value of the operational benefits did not justify the price. The real enemy of salespeople today isn't their archrivals; it's no decision.

CRM 16

CRM Telecommunications Price Long-term 16

Harvard Business Review

SEPTEMBER 23, 2015

These measures represent the level of adherence to evidence-based standards of care achieved by the hospitals, as documented on patients’ medical records. In 2013, about 96% of eligible heart attack Medicare patients received this basic medication, which means 5,761 patients admitted for heart attack did not.

Survey 8

Survey Health Care Process Quality 8

Harvard Business Review

JANUARY 15, 2013

Just as we argued, a lot of the lower-end, but profitable, work is now being done by cheaper providers or has been automated so that legally trained people are not necessary to get the basic results required (things like searching for documents in the discovery process). Witness the spectacular bankruptcy of once high-flying Dewey & LeBoeuf.

Creativity 8

Creativity Consensus Business Model Committee 8

Harvard Business Review

JULY 15, 2016

The company filed for bankruptcy protection in 2012, exited legacy businesses and sold off its patents before re-emerging as a sharply smaller company in 2013. Today the company has annual revenues above $20 billion, competes in healthcare and electronics operations and derives significant revenues from document solutions.

Technology 8

Technology Film Gilbert Business Model 8

Harvard Business Review

MARCH 11, 2013

They list their needs in RFP documents that are hundreds of pages in length. From the customer's standpoint, the cost of the salesperson's solution was prohibitive because the perceived value of the operational benefits did not justify the price. The real enemy of salespeople today isn't their archrivals; it's no decision.

CRM 9

CRM Telecommunications Price Long-term 9

Harvard Business Review

DECEMBER 22, 2014

America’s largest insurer, Allstate, announced plans to invest $1 billion in its India operations. In June 2013, Dallas-based Mary Kay exited from India after six years and over $20 million invested. Boeing is America’s largest exporter and the only American defense contractor to have crossed $2 billion in sales to India.

Venture Capitalist 12

Venture Capitalist Price Marketing Learning-by-Doing 12

Harvard Business Review

FEBRUARY 6, 2013

Predictions are that 2013 will be even more active as companies that have stockpiled cash look to invest in new growth opportunities. The real issue was the extent to which the management team was willing to devote time and resources for training, documentation, communication, and all the other aspects of a major change effort.

Compliance 8

Compliance Resources Consultative Document 8

Harvard Business Review

OCTOBER 18, 2013

Banner’s leaders used its G&A success to extend the optimization program to its clinical operations, starting with Banner Good Samaritan Medical Center, the system’s flagship teaching hospital in Phoenix. By the end of 2012, the first year of implementation, Banner captured $31 million in G&A savings. . Capitalize on success.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Strategy Driven

JUNE 4, 2013

Document/Report coding is changed without a documented / communicated reason. Organizational Performance Measures Best Practice – Documenting Performance Measure Drivers. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Personnel maintain and gather metric and report data differently or from differing applications.

System 72

System Metrics KPI Document 72

Harvard Business Review

DECEMBER 20, 2016

I spoke with Patty McCord, the former chief talent officer of Netflix from 1998 to 2013. Sheryl Sandberg, chief operations officer of Facebook, called McCord and Hasting’s presentation the most important document ever to come out of Silicon Valley. Building Empathy. In fact, she literally wrote the book on it.

Airlines 8

Airlines Energy Self-aware Learning Curve 8

Harvard Business Review

MARCH 26, 2018

How working women are kept from positions of influence and power is by now well-documented by scientists and journalists alike. ” Famously, in 2013, Sheryl Sandberg, the chief operating officer of Facebook and a billionaire, published a book in which her advice for working women was to tell them to “lean in.”

Self-aware 11

Self-aware Chief Operating Officer Document Influence 11

Harvard Business Review

DECEMBER 17, 2015

But eight months before completion, in August 2013, while presenting our expansion plan to the hospital’s board, we had an epiphany. Our eight-person senior leadership committee, led by the department chair (me) and a hospital senior VP, outlined three core functions: quality, operations, and process improvement (PI).

Health Care 8

Health Care Diversity Proposal Document 8

Harvard Business Review

SEPTEMBER 19, 2018

As banks rush to digitize their operations , many have found that closing their local branches can help maintain a high return on an otherwise pricy transformation. since 2013 , and shrank by more than 1,700 in 2017 alone. Veronica Grech/Getty Images. reduction in a single year.

Banking 8

Banking Entrepreneur Finance Intangible Assets 8

Harvard Business Review

FEBRUARY 16, 2018

Amazon entered India in 2013 when two local Indian companies, Flipkart and Snapdeal, had already established themselves as market leaders in eCommerce – and still rose to become the #1 online retailer in India. India has added new customers at the fastest rate for Amazon in its history of operations across the world, including the U.S.

Globalization 8

Globalization CAGR Class Marketing 8

Harvard Business Review

JANUARY 20, 2012

On February 6th, the State's Standing Committee on Investigations and Government Operations is holding a hearing. His 2012-2013 budget requires organizations providing services to the state to ensure that "at least 85 percent of every public dollar will be spent on direct services, not administration." Cut to present.

Execution 13

Execution Letter Committee Policies 13

Harvard Business Review

FEBRUARY 23, 2017

The problem is that to date there has been little work to document the extent of Arab contributions to American innovation. In the five-year period from 2009 to 2013, there were 8,786 U.S. In 2013 there were approximately 1.02 especially those with R&D operations. innovation. It turns out that the U.S.

Innovation 14

Innovation Analysis Technology Efficiency 14

Harvard Business Review

NOVEMBER 4, 2016

” I document this extensively in my forthcoming book, The Laws of Globalization , but let’s consider just a few examples. Both in terms of operations and organization, this is certainly responsive to a more protectionist environment. In the U.S., Going forward, we will localize… We will produce for the U.S.

Globalization 8

Globalization Education Policies Survey 8