Businesses Are Getting Used to the Consistently Inconsistent Economy

Harvard Business Review

Today, the environment in which businesses must operate has become consistently inconsistent and predictably unpredictable. Dun & Bradstreet Credibility Corp. and Pepperdine University''s annual Economic Forecast Survey showed that 70% of small and mid-sized business owners in the United States felt as strong or more so about their business growth prospects in 2013 than they did in 2012.

How to Manage Biased People

Harvard Business Review

Yet, the workforce that Johnson inherited at JC Penney seemed no less guilty of having their own mental hang-ups , including: defense-attribution bias (for failing to recognize that JC Penney was a sinking ship long before Johnson arrived), Dunning-Kruger effect (for failing to see their roles in making that ship sink), and status-quo bias (for refusing to acknowledge that change was needed).