An Army of One

General Leadership

All are intentionally designed to reinforce that every individual is simply one part of a larger group at work. Many of you may remember seeing the following TV commercial several years ago: A soldier is running alone across the desert, carrying a backpack but no rifle.

Bond 360

How to Be a Better Team Leader: A Case Study

Let's Grow Leaders

After all this was a recognition focus group for the top reps in this enormous call center. Team Leader Turmoil “I used to be one of those disengaged reps, you’re talking about.” We were all a bit shocked by Mike’s response. Several of whom were on the short-list to become team leaders. I smiled gently, […] The post How to Be a Better Team Leader: A Case Study appeared first on Let's Grow Leaders.

Do You Have Executive Presence?

LDRLB

The study surveyed 18 focus groups, 4,000 college-degreed professionals, 50 personal interviews and 268 senior-level executives and concluded that leadership positions are most often given to those who look the part.

Why Checking Your Email Might Enhance Your Creativity

LDRLB

Ellwood and her team assembled 90 undergraduate psychology students and divided them into three groups. Each group was tasked with completing an Alternate Use Test – a common measurement of divergent thinking. The first group was able to focus on the problem for four continuous minutes.

The Big Picture of Business: The Colonel and Me

Strategy Driven

’ I commissioned focus groups. To test the premise, I staged a focus group dinner meeting at a prominent inner-city church, eliciting ideas and insights. Business Know-How Comes From Experience – The Value of Life-Long Mentoring.

Principles of Leadership Development: Necessary Skilled-Knowledge

Mike Cardus

Focus groups to determine what is working well. An earlier post listed the 7 Principles of Leadership Development in no specific order of importance : Necessary Skilled-Knowledge. Selection. Using Existing Employees as Mentors. Education for Leadership.

How the best differ from the rest PART I

Six Disciplines

Finding people, motivating them, compensating them, keeping them focused, and keeping them satisfied are always hot topics in focus group research and in conversations we have with business owners. In trying to better quantify factors that contribute to excellence, we surveyed more than 300 small businesses (each with 10 to 100 employees) that included a range of service, product and project-oriented companies.

With This Many Management Layers I am Surprised we Get Any Work Done!

Mike Cardus

My interviews and focus groups with employees it was obvious they have too many levels and people are confused. Photo Credit. Coaching and consulting a CEO named Chris. We are working to develop present and future organizational capacity to grow and be change ready for the next 5 years.

7 Vital Steps Prior to Implementing Major Change

Ron Edmondson

Focus group – On major changes, I like to bring in a group of people who are generally supportive of my leadership, but represent all the major groups within the church. As a pastor and leader, I am continually dealing with change. Everyday. Change is a part of life.

5 Ways to Hear from People Different from You

Ron Edmondson

I periodically set up focus groups of people for input on various issues. One of the biggest mistakes I’ve seen leaders make is: Forgetting that everyone doesn’t think like the leader. People are different. They think differently. They have different desires.

The 12 Essentials of Church Communications

Ron Edmondson

We will give you customizable focus group agendas and surveys to connect with and learn from your audiences. The church is the hope of the world.

Four Ways to Market Like a Startup

Harvard Business Review

In contrast to the "traditional" marketer's solution — focus groups, for example, which can cost $10,000 per session — this approach costs nothing and gives TripAdvisor a fast, accurate read on the features users want.

Capturing the Innovation Mindset at Bally Technologies

Harvard Business Review

The company combines this with an intense focus on execution and weekly course correction — but also uses innovation as a means to get the employees energized. Its Innovation Lab focuses on ideas and technologies two to five years out, not all of which come to fruition.

The Three Pillars of a Teaming Culture

Harvard Business Review

She went on to lead as many as 18 focus groups to allow people to air concerns and ideas. Building the right culture in an era of fast-paced teaming, when people work on a shifting mix of projects with a shifting mix of partners, might sound challenging – if not impossible.

Your Innovation Problem Is Really a Leadership Problem

Harvard Business Review

I featured Ronn, a former P&G executive (and current executive coach and entrepreneur), in several places in The Little Black Book of Innovation , most notably for his rant against the evils of focus groups. Form a growth group!

Three Signs That You Should Kill an Innovative Idea

Harvard Business Review

Don’t confuse emotional engagement with focus group feedback or customer satisfaction scores.

Would You Wear That Company's T-Shirt in Public?

Harvard Business Review

spot, Rebook tried to develop a credible rival to Nike''s "air" technology — the Energy Return System , a group of shock-absorbent tubes under the midsole of its shoes, and The Pump , an inflation device that provided personalized fit and cushioning.

How To Get Better at Spotting Opportunities

Harvard Business Review

The suspense is no doubt killing you, so I''ll go ahead and tell you the secret to recognizing opportunities: promotion focus. You are promotion-focused when you think about what you might gain if you are successful — how you might end up better off.

The Hidden Biases in Big Data

Harvard Business Review

From wildly popular big data conferences to columns in major newspapers , the business and science worlds are focused on how large datasets can give insight on previously intractable challenges. This looks to be the year that we reach peak big data hype.

Wilde 16

Four Ways to Market Like a Startup

Harvard Business Review

In contrast to the "traditional" marketer's solution — focus groups, for example, which can cost $10,000 per session — this approach costs nothing and gives TripAdvisor a fast, accurate read on the features users want.

Rethinking the Work of Leadership

Harvard Business Review

Yet, here we are in 2013 with organizational leadership models that continue to deny the social nature of organizations and wallow in inertia. According to the 2013 Edelman Trust Barometer , fewer than 20% of respondents believe leaders are actually telling the truth when confronted with a difficult issue in their organizations. Through focus groups, interactive online polling and voting, the 1,000 were whittled down to a final four.

CIO 12

The GOP Needs a New Product, Not a New Brand

Harvard Business Review

Since coming up short in the November elections, its fifth popular-vote loss in the last six presidential elections, the Republican Party has been engaged in an anguished discussion of what went wrong, and what needs to change.

Innovating the Toyota, and YouTube, Way

Harvard Business Review

For one marketing services firm, it meant being exposed to their biggest client's development teams and sitting through technical tests and focus groups to better appreciate and understand how its products were actually designed and built.

You're Probably Wrong About How Others Really See You

Harvard Business Review

Hold your own focus group. In my book Reinventing You: Define Your Brand, Imagine Your Future , I profile a woman named Mary Skelton Roberts who — searching for more clarity in her professional life — held a focus group with a mix of her friends and colleagues. The focus group "took me to the next level in terms of my professional development.".

How I Got My Team To Fail More

Harvard Business Review

When I talked about the failure metric and freeing the team to become more entrepreneurial, some in the larger PBS organization translated this as the digital group wanting a license to be undisciplined. So instead of spending cycles working with HR to create a KPI measuring lack of failure, we focused on endlessly repeating the “must fail” message. Business-school literature has long stressed the importance of taking risks and encouraging rapid failure.

KPI 12

How To Achieve Executive Presence

Eric Jacobson

Her book, Forget a Mentor: Find a Sponsor , was named one of the ten best business books of 2013 and won the Axiom Book Award.

Let Your Customers Streamline Your Business

Harvard Business Review

Intentionally including people who dislike your product or service in a focus group can lead to more provocative conversations. This post was coauthored by Lisa Bodell. Customers appreciate simplicity. In fact, a number of recent studies have shown that it''s key to their loyalty and satisfaction.

Rediscover Your Company's Humanity

Harvard Business Review

We now tend to focus on empirical data from survey results and analytics or customer insights from feedback forms and focus groups constrained by what the company knows to ask. We''ve largely accomplished this through putting a deeper focus on helping our clients see the world from the eyes of their various audiences. We''ve heard the rallying cry for the past few years for companies to "be customer-centric" and to transform into "a social business."

How a Cosmo Woman Kick-Started Her Brand

Harvard Business Review

I regularly used not only focus groups and surveys, but I read every reader email. I also tried to book an hour a week on my schedule to just focus on the big picture. For 14 fun and pretty thrilling years, I was the editor-in-chief of Cosmopolitan magazine — and, yes, that means I was the one responsible for wicked coverlines like "Mattress Moves So Hot His Thighs Will Burst into Flames." But it also means I had close-up view of the modern consumer landscape.

Discover Your Personal Narrative

Harvard Business Review

Should he focus on the industry practice areas where he''d made his name? Sure, your personal brand and your message can be focus-grouped and wordsmithed by others. I recently had coffee with a senior partner at a large consulting firm. He''d just had a "milestone birthday" and now hoped to shift into roles that felt more meaningful to him — speaking, writing, teaching, and becoming a thought leader.

PR 12

Driving Front Line Innovation in Health Care

Harvard Business Review

That required creating a focus group with 25 front-line healthcare workers to discover and catalog key "jobs to be done" (like reducing the length of hospital visits), surveying all 5,000 employees, and training most of them on how to integrate the innovation system into their daily practices. Jennifer Stinson was a nurse at The Hospital for Sick Children (SickKids) in Toronto who enjoyed brainstorming new ideas for improving care, especially for the kids with cancer she treats.

Stop Listening to Your Customers

Harvard Business Review

You could even outsource the task to a market research agency who'll conduct surveys and focus groups on your behalf. What will persuade you? Every business is interested in what influences and persuades their customers and consumers, and one of the more common strategies to eliciting this information is to simply ask them.

How to Deliver Patient-Centered Care: Learn from Service Industries

Harvard Business Review

However, in the rush to become more patient-centered, the health care system has misplaced its focus. Researchers and health systems deploy focus groups and surveys to assess general patient preferences in an effort to determine "what patients want." But patients are a diverse group with diverse needs. A group of eager tourists, on the other hand, may hear longer explanations of each dish and its provenance.

Meyer 10

How Parody Inspires Great Design

Harvard Business Review

However, the focus groups loved it. iHave no idea about the iWatch. But iKnow intriguing innovation inspiration when iSee it. The rumored iWatch, much like Apple's rumored TV , has been a source of frenzied speculation.

B2B 10

The Three Pillars Of Executive Presence

Eric Jacobson

Her book, Forget a Mentor: Find a Sponsor , was named one of the ten best business books of 2013 and won the Axiom Book Award.

To Succeed in Tech, Women Need More Visibility

Harvard Business Review

Many are focused on increasing the pipeline of women studying STEM in high school and college. A study by Jennifer Glass and coauthors in 2013 found that women leave STEM fields at dramatically higher rates than women in other occupations. The group agreed on track record and skills-based factors: a history of delivering results, technical depth of expertise, and the ability to manage a technical team. Marion Barraud for HBR.

HR Must Make People Analytics More User-Friendly

Harvard Business Review

For example, reports about employee engagement are often delivered as soon as the analysis is completed, but they become more impactful if they’re delivered during business planning sessions and if they show the relationship between engagement and specific focus outcomes like innovation, cost, or speed. Wayne and I observed that HR’s attention typically has been focused on sophisticated analytics and creating more-accurate and complete measures. Vincent Tsui for HBR.

How Much Does Customer Social Media Angst Really Matter?

Harvard Business Review

Most brands are playing catch-up : in 2013 only 30% of brands had a dedicated customer service handle on Twitter, and only 10% of those brands with customer service handles reply to more than 70% of their mentions. Motrin Moms. Dell “hell.” ” “United Breaks Guitars.”

Why Women Aren’t Making It to the Top of Financial Services Firms

Harvard Business Review

To find out, Oliver Wyman surveyed 850 financial services professionals from around the world (both men and women), interviewed over 100 senior female executives globally (C-suite and board members), and held focus groups with Millennial women working across a number of financial institutions in the U.S. Financial institutions have been employers of women for decades: historically as tellers, secretaries, and junior administrative staff.

What Spinning Off a GE Business Taught Me About Managing Ultra-Fast Change

Harvard Business Review

We have hired more than 5,000 new employees since beginning the effort in late 2013.) We sat down with small groups of employees across functions and talked about everything — including leadership, operations, compensation, benefits, and staffing. We held monthly town hall meetings where we could discuss these issues in large groups, and we created an anonymous “Ask Margaret” question box that gave every employee a direct line to me.

IPO 13

What You Need to Know About Segmentation

Harvard Business Review

The marketers of Clearblue Advanced Pregnancy Test, a product that can tell you if you’re one-week, two-weeks, or three-plus weeks pregnant, asked a couple of D-list celebrities to tweet out their positive tests back in 2013. A little bit of thought would suggest that there are two groups of women: hopefuls , those who want to be pregnant, and fearfuls , those who are afraid that they might be pregnant. For one, he notes, “focus groups are dead.