He Forgot How Much He Mattered

Leadership Freak

We were having coffee and chatting in one of his franchise restaurants. Appreciation Communication Encouragement Feedback Leading Taking others higher breakfast sandwich franchise restaurants Leadership Leadership Development Their faces dropped when Doug walked past the cash registers, around the corner, and out of sight. He carried a breakfast sandwich in his right hand. Moments before he’d said to me, “Look at this.”

52 Ways To Avoid Giving An Immediate Answer

Lead Change Blog

Author information Page Cole Owner, Visiting Angels of Green Country(non-medical homecare franchise). Posted in Change Management Workplace Issues No one likes being pushed or bullied into making snap decisions.

Dear McDonald’s, It’s Not About the Burgers (or even the Yogurt)

Lead Change Blog

Excerpts from a leadership webcast to franchise owners warned that “1:5 [.]. Posted in Leadership Development A recent Wall Street Journal article, McDonald’s Tackles Service Woes, describes McDonald’s continued economic and customer service challenges. McDonalds Corp., battling back from recent earnings disappointments, is putting unusual emphasis on a long-time challenge: getting it’s far flung workforce to provide service with a smile.”

5 Challenges for Your Living Tombstone

Lead Change Blog

Author information Page Cole Owner, Visiting Angels of Green Country(non-medical homecare franchise). Posted in Self Leadership “What do you want written on your tombstone?” ” The question has been posed over and over, challenging people to pause and consider what they want their lives and legacy to ultimately be. There are so many things that could be said… “He was a good man… I told you I was sick… She [.]

The Day an Exec Showed Me Up

Nathan Magnuson

Several years ago when I was in graduate school, I invested a summer at a major restaurant franchise with the hopes of landing a corporate role after I graduated.

The Disney Recipe

First Friday Book Synopsis

Bob''s blog entries a corporate theory of sustained growth ESPN franchise Harvard Business Review HBR Blog Network HBR email alerts Jeffrey Katzenberg Robert and Barbara Frick Professor of Business Strategy at Washington University in St. Here is an excerpt from an article written by Todd Zenger for Harvard Business Review and the HBR Blog Network.

To be a Good Teammate, Accept No Excuses

Great Results Team Building

17) Ray Kroc Was 53 when he bought and began to develop the McDonalds franchise. 19) Colonel Harland Sanders was 61 when he started the KFC Franchise.

The Case for Leadership Development

Great Leadership By Dan

They don’t have anyone at a higher level of management to induce them to develop unless they are members of a franchise that requires development beyond “technical” development. Guest post by Ken Kuzia: How do you get managers to buy into the fact that they need development?

The Social Franchise Model Works in Times of Uncertainty

Harvard Business Review

When my organization, Education For Employment , began operations in 2006 as a demand-driven answer to Arab youth unemployment, I felt that creating a social franchise model was the best way to meaningfully address an issue of this scale. One hundred million.

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Excellence

Six Disciplines

We can learn much about achieving excellence—not only for our customers, but for ourselves—by taking a lesson from franchises. The franchising concept has been wildly successful over the past 40 years. The appeal of a franchise is rooted in two promises. The point isn’t that all businesses should be franchised; the point is that all businesses would benefit from taking the same holistic approach to excellence that franchises take.

The Big Picture of Business: The Colonel and Me

Strategy Driven

The second was at what was the fourth KFC franchise to open in the United States. There became too many competitors, too much franchising, too much hype and just as many who exited the industry as quickly as they entered it.

Excellence

Six Disciplines

We can learn much about achieving excellence—not only for our customers, but for ourselves—by taking a lesson from franchises. The franchising concept has been wildly successful over the past 40 years. The appeal of a franchise is rooted in two promises. The point isn’t that all businesses should be franchised; the point is that all businesses would benefit from taking the same holistic approach to excellence that franchises take.

For the Want of Real Leaders, N.F.L. Culture Will Stay Lost

First Friday Book Synopsis

Here is an excerpt from an especially thoughtful article by Juliet Macur for The New York Times during which she provides an update on the background and current status of issues by no means unique to the Miami Dolphins, a National Football League franchise.

Fear of Loss of Group Membership is More Powerful Than Management

Mike Cardus

Example – Working with a large Coffee and Bake Shop franchise headquarters wanting the district managers to use Coaching & Feedback as opposed to authority and demands with the franchise owners. Photo Credit. Resistance to Change and Learning Anxiety.

On a Consumer Watershed

Marshall Goldsmith

Johnson & Johnson’s worldwide franchise managers, for instance, may have to get country managers, whom they do not directly supervise, to commit to a strategic marketing or purchasing plan. Over the past several years a major shift in customer behavior has reshaped the nature of many markets and is leading to profound changes in how companies attempt to serve those markets.

Where Are the Ray Krocs of the Social Sector?

Harvard Business Review

It's time to bring a proven business model to the social enterprise space: the franchise. Franchising has a special place in our economic system. For example, it's much less risky to franchise a restaurant than to start your own. Support the franchises.

Star Wars, Disney, and the Fandom Menace

Harvard Business Review

Abrams to direct the next movie in the franchise, the folks at Disney must be feeling some relief. The irony here is that the Star Wars franchise has been focused on licensing and new-platform development for years.

Morning Advantage: Ye Olde Leadership Lessons from Shakespeare

Harvard Business Review

Taiwanese-born Wen-Szu Lin thought he had a great opportunity when he bought the franchise rights to Auntie Anne's in China. And yet, as this review of his new memoir, The China Twist: An Entrepreneur's Cautious Tales of Franchising in China , makes clear, he ran into roadblock after roadblock — including, at one point, a supplier whose poisonous product temporarily blinded half his employees. Fed up with peppy leadership books?

Will Moneyball Analytics Kill Loyalty and Leadership?

Harvard Business Review

After looking hard at the numbers and algorithms, the smartest — and richest — general managers and franchises have made up their collective minds: They're not paying a premium for yesterday. Future potential matters (much) more than past performance.

The Global Rise of Female Entrepreneurs

Harvard Business Review

Similarly, I recently met with Sanergy and Copia Global, Kenyan social enterprises using franchise models. Women''s entrepreneurship has hit a media tipping point.

What the NHL Lockout Reveals About Capital and Labor

Harvard Business Review

The really great franchises will make a bunch of money; the crummy franchises will lose money; and they'll have rich owners who can absorb that and who have plans and hopes and dreams that someday they can make money. It's been quite a year for labor disputes in professional sports.

The Disney Recipe

Harvard Business Review

While drawing such a map today would require more boxes and more arrows, (and perhaps an independent web of interconnected assets surrounding the ESPN franchise), the fundamental patterns and the underlying insight and intuition would remain quite consistent.

How IT Professionals Can Embrace the Serendipity Economy

Harvard Business Review

It languished for months until 7/11/2011, during the company''s birthday celebration, when franchise managers started sharing merchandizing practices.

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The Rising Tide Lifts One Boat Most of All

Harvard Business Review

With the rollout of Venus, Gillette refocused on increasing its number of customers (A) by formally inviting women into the franchise to not just settle for a razor designed for a man''s face, but rather one tailored for women shaving their legs. "Kaiea" is Hawaiian for ''rising tide.''

What Social Entrepreneurs Can Teach Your Company's Future Leaders

Harvard Business Review

Through our partnership with Allianz we were able to access £150,000 of funding to carry on with our social franchise model. As the business environment becomes increasingly complex and interconnected, few leaders express confidence in their companies' ability to adapt.

To Serve the Poorest Clients, Earned Income Isn't Enough

Harvard Business Review

The Social Franchise Model Works in Times of Uncertainty. The recent explosion of interest in impact investing has generated much talk about breaking the shackles of the traditional philanthropic model.

Delivering on the Promise of Private-Public Partnerships

Harvard Business Review

The Social Franchise Model Works in Times of Uncertainty. The numbers are staggering: 884 million people do not have access to safe drinking water, and 2.6 billion people — over half of the developing world's population — lack access to basic sanitation.

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To Grow, Social Enterprises Must Play by Business Rules

Harvard Business Review

LEYF's initial plan for growth was to franchise its successful model nationwide. We can't ask social enterprises to have a big impact if they can't get the resources they need to grow bigger.

Should Your Business Be Nonprofit or For-Profit?

Harvard Business Review

The Social Franchise Model Works in Times of Uncertainty. Social entrepreneurs often grapple with the decision of whether to establish their organizations as nonprofit or for-profit in order to reach their goals.

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The Future of Commerce Starts With a Tap

Harvard Business Review

The unique experience plus the added revenue from selling the figurines has made Skylanders a billion-dollar franchise. Over 100 million phones will ship with NFC this year. Google has built NFC into the Android operating system. Nintendo uses NFC in the new Wii U gaming console.

A Problem Shared Is a Company Aligned

Harvard Business Review

A number of years ago, my family company won the Greek franchise of a leading US confectionary manufacturer. After the video I explained the tangible and intangible gains our company would derive were we to be able to keep this franchise as well as our loss of prestige in the market were we to lose it to one of our competitors. It’s seldom easy to achieve alignment around challenges in any business. Even agreeing what the challenges are can be far from straightforward.

Morning Advantage: Ye Olde Leadership Lessons from Shakespeare

Harvard Business Review

Taiwanese-born Wen-Szu Lin thought he had a great opportunity when he bought the franchise rights to Auntie Anne's in China. And yet, as this review of his new memoir, The China Twist: An Entrepreneur's Cautious Tales of Franchising in China , makes clear, he ran into roadblock after roadblock — including, at one point, a supplier whose poisonous product temporarily blinded half his employees. Fed up with peppy leadership books?

Apple Versus the Strategy Professors

Harvard Business Review

Microsoft, meanwhile, killed its promising Courier Tablet three years ago because of fears that its incompatibility with Windows and Office would disrupt those money-spinning franchises.

The Value of Big Data Isn't the Data

Harvard Business Review

This provides the franchise owners with ability to make decisions driven by the stories and insight that explain their businesses rather by the data alone. It is clear that a new age is upon us.

Finding Your Place in the Competitive Jungle

Harvard Business Review

While it was successful in getting into a market after others had proven its size and viability many times before, in this case Microsoft has not been able to replicate that, primarily because its previous successes revolved around leveraging the desktop-based Windows franchise.

How the Redskins Could Ditch Their Name – But Keep Their Fans

Harvard Business Review

On the other hand, the team is the third most valued franchise in the NFL (according to Forbes) with a passionate fan base who feel strongly that the team’s name is an integral part of its tradition, heritage, and ultimately its brand. The team from Washington, DC had used the name for years. They had won a world championship and numerous league championships with that mascot. On the surface, to change it would be unthinkable.

Superman Was a Reporter. Now He Owns the Newspaper.

Harvard Business Review

But franchises would have to entirely rethink their profitable business model — and people would have to pay more for those terribly unhealthy and oh so delicious French fries. Clark Kent''s Got His Work Cut Out for Him. Everyone has an opinion about Jeff Bezos’s purchase of The Washington Post.

When a Product Fails, Find a New Direction

Harvard Business Review

As a shrewd manager, Baldino leveraged the company's sales force by adding related products to its core franchise. Your company has just developed an amazing new product. Years of development, energy, and, of course, money have gone into it. Hype and excitement behind the launch pushes it into high gear. But it falls apart at the seams at the last moment, leaving your company on the brink of disaster. What do you do next?

How Disney Found Its Way Back to Creative Success

Harvard Business Review

That deal brought the Stars Wars and the Indiana Jones franchises within Disney’s fold. For instance, the Avengers is a successful movie franchise but it is also monetized in Disney’s theme parks. True, you want to build successful franchises into sequels.

McDonald’s Has to Do More than Manipulate Its Stock Price

Harvard Business Review

The company’s executives said that to help finance the plan, McDonald’s would increase refranchising (turning company-owned restaurants into franchises), take on more debt (even at the risk of lowering its bond rating ), and find $300 million to cut in general and administrative expenses.

Social Media Is Too Important to Be Left to the Marketing Department

Harvard Business Review

Since 2013 the number of customers who expect a response through social media has doubled, according to research from Sprout Social , yet seven out of eight messages to companies go unanswered for 72 hours.

McDonald’s Already Knows How to Manage Its Franchisee Labor Practices

Harvard Business Review

Following the 2013 Rana Plaza factory collapse , the Alliance for Bangladesh Worker Safety and the Bangladesh Accord on Fire and Building Safety were established to focus on that country. Perhaps it’s time for a multi-stakeholder initiative on fair working conditions in franchise operations: not just for fast food chains like McDonald’s, but for hotels and retail outlets as well.

How to Understand the EU-U.S. Digital Divide

Harvard Business Review

The most recent report from the FCC finds that at the end of 2013, 95% of all U.S. By the end of 2013, for example, the European Commission reports that only 62% of Europeans had access to next-generation broadband services, more than 20% less than in the U.S.

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