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ASQ Buffalo Quality Conference 2013 :: Mike is Presenting

Mike Cardus

ASQ Buffalo 2013 Quality Conference. At the Millennium Hotel – Buffalo NY. I will be presenting 2 workshops at the ASQ Buffalo 2013 Quality Conference – October 15 & 16. ASQ Buffalo 2013 Quality Conference. At the Millennium Hotel. October 15 Quality Conference. October 16 Quality Seminars. Registration [link].

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Wellness Perks And Programs Popular Among Best Places To Work Companies

Eric Jacobson

Last month, the Kansas City Business Journal published its list of 2013 Best Places To Work Companies in the Kansas City metro. As you review the winning companies profiles (the publication''s October 4, 2013 issue), you''ll notice that wellness and fitness programs and perks are common among this year''s winners.

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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

In 2013 we figured we reached the point where about 85% of our people where the type of people we could count on to take our company to the next level,” Dagenais says. Dagenais had high expectations, some of which included: Train employees to provide “guest” service similar to service in high-end hotels.

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The Emerging Strategy of Innovative Service

Strategy Driven

As soon as what was once a surprise became managed by the computer (like hotel or flight upgrades) and not left to the ingenuity of the front line, it became yet another basic assumption in the expectations of customers. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. We have lost the element of true unexpected surprise.

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Make This the Year of Boosting Coaching Skills

The Practical Leader

Scott Schweyer, Ed Haltrecht, and I are delighted to kick off 2013 this week at a Zenger Folkman’s international partners conference at the beautiful Swiss Zermatt Resort in Utah’s scenic Rocky Mountains. We’ve been networking, exchanging best practices, and learning about ZF’s leadership research and development.

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How to Lead in High Turbulence – 5 Lessons from the Tunisian revolution

Strategy Driven

This was the context when on Christmas day 2013, the then designated Prime Minister Mehdi Jomaa offered me the aforementioned thankless and non-lucrative opportunity. Tawfik Jelassi is IMD Professor of Strategy and Technology Management. Turbulence. I would say overall we harnessed technology to push the country toward the future.

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Meet My Next Group of Coaches!

Marshall Goldsmith

Whitney Johnson – Thinkers 50 award-winning Management Thinker 2015-17, Disruptive Innovation expert, author Disrupt Yourself: Putting the Power of Disruptive Innovation to Work. General Bernie Banks – Former General US Army, head of Leadership Development West Point, currently Associate Dean Northwestern Kellogg School of Management.