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Riverside Auto Group: A Roadmap to Improved Customer Service, Employee Engagement and Increased Profits

Chart Your Course

But a recent Chart Your Course International project led by Greg Smith and Patricio Porras not only achieved success for Riverside Auto Group but outlined a blueprint that virtually every company can follow when trying to change its culture. Among the successes of this project are: Service department sales up 22% in less than one year.

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Meet My Next Group of Coaches!

Marshall Goldsmith

The Marshall Goldsmith 100 Coaches ‘pay it forward’ project is officially in full swing, and I am excited to announce the next cohort of coaches who will join me in Phoenix in June! For those of you who haven’t heard of the project, here is a little back story. I made a 30-second video about the project for LinkedIn.

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What It Will Take to Fix HR

Harvard Business Review

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

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Why Social Networks Still Haven’t Cracked the Job Search Puzzle

Harvard Business Review

On the face of it, that seems to be two entirely different markets, with Facebook at Work playing in the workplace productivity market (competing with the likes of Microsoft Office, Webex , and project management software) while LinkedIn is part of the headhunting industry. After all, Facebook’s $7.87

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How RFID Technology Improves Hospital Care

Harvard Business Review

They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs. To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. It was fully integrated into emergency room operations at St.

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Futren’s Strategies for Employee Retention

Chart Your Course

They ride the ups and downs of the economy more closely than the healthcare, government, or high-tech sectors, and average two to three times the rate of employee turnover, according to 2012 numbers from the Society for Human Resource Management. One small business in Georgia continues to overcome these hurdles.

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The Growing Business of Marijuana

Harvard Business Review

billion in 2013 – up about 15% from the year before, according to our 2013 Marijuana Business Factbook. Earlier this year, we projected that sales will hit $6 billion by 2018. Banking and payment processing are significant issues, and many businesses that handle marijuana directly have to operate as all-cash businesses.