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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers. A clear business case for leaders to focus on building engaged teams across the business.

Metrics 347
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Not Adhering to the Rule of 150

Coaching Tip

Office cliques can affect workplace culture in a variety of ways.according to nationwide survey conducted by Harris Interactive on behalf of CareerBuilder from May 14 to June 5, 2013, among a representative sample of nearly 3,000 full-time, private sector U.S. The survey found that not all managers succeed at staying neutral.

Loyalty 103
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What It Will Take to Fix HR

Harvard Business Review

In the July/August issue of HBR , Ram Charan argues that the Chief Human Resources Officer (CHRO) role should be eliminated, with HR responsibilities funneled in two separate directions — administration , led by traditional HR-types, reporting to the CFO; and talent strategy , led by high-potential line managers, reporting to the corner office.

CFO 12
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How to Get Over Your Inaction on Big Data

Harvard Business Review

It’s common to see surveys, polls, and reports showing that “most” organizations are embracing big data. For instance, a 2013 Gartner survey found that 64% of enterprises were deploying or planning big data projects, up from 58% the year before. Is big data just another IT project that can be run by a unit head?

ROI 10
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It’s Not HR’s Job to Be Strategic

Harvard Business Review

Indeed, according to the Association for Talent Development, nearly 40% of corporate training in 2013 was delivered through technology, and that number is projected to grow. My company recently surveyed 525 Millennials (people born after 1979) to understand their views on learning and leadership development.

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The Growing Business of Marijuana

Harvard Business Review

billion in 2013 – up about 15% from the year before, according to our 2013 Marijuana Business Factbook. Earlier this year, we projected that sales will hit $6 billion by 2018. medical marijuana sales hit an estimated $1.5 Impressive, but that’s only the start.

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Recruiting Strategies for a Tight Talent Market

Harvard Business Review

According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. But a few years ago, delays in signing new hires were impairing its expansion; in 2013, the average time to hire was 100 days. ” message and think, Hey, maybe it’s time for a change.