Deming Institute

JANUARY 16, 2017

Speaking of continuous improvement, my GM plant also had a very traditional “suggestion system,” not a Kaizen-style approach to improvement. The Livonia Philosophy (as written, not practiced) also sounds like Lean in the goal of utilizing of all people’s skill and creativity, as we practice in the Kaizen model.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Deming Institute

JANUARY 5, 2017

Mark also co-authored Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements , which was released in June 2012 and also a Shingo Research Award recipient in 2013. Mark is also the Vice President of Improvement & Innovation Services for the software company KaiNexus.

Deming 46

Deming TQM Kaizen Crisis 46

Deming Institute

JANUARY 30, 2017

Lean organizations engage every employee, regardless of the letters after their names, in improvement through Plan Do Study Adjust cycles and a Kaizen improvement process. Mark is also the Vice President of Improvement & Innovation Services for the software company KaiNexus. Many hands go up.

Deming 28

Deming Kaizen System Quality 28

Harvard Business Review

JUNE 21, 2016

Founded in 1966, Norwegian quickly became an innovator in its field as the first company to offer round-trip cruises that nearly anybody could afford. An innovator? In early 2013, Norwegian went public and became one of the most successful IPOs of the year, closing the year 87% above its IPO price. Were we a price cutter?

Company 9

Company IPO Price Loyalty 9

Harvard Business Review

OCTOBER 27, 2014

doubled from 20% to 40% between July and December 2013, and has stayed at that level since. I studied large-scale change and innovation efforts in 56 randomly selected companies in the high-tech, retail, pharmaceutical, banking, automotive, insurance, energy, non-profit, and health care industries. Implementing the change.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13