Deming Institute

JANUARY 5, 2017

During my junior year in college, I was running for leadership positions in my fraternity. Mark also co-authored Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements , which was released in June 2012 and also a Shingo Research Award recipient in 2013.

Deming 46

Deming TQM Kaizen Crisis 46

Harvard Business Review

JUNE 21, 2016

That’s because overload is a surmountable crisis—under the right leadership. In early 2013, Norwegian went public and became one of the most successful IPOs of the year, closing the year 87% above its IPO price. Fortunately, these failures didn’t spell the end for the company. Celebrate and reward frontline heroes.

Company 9

Company IPO Price Loyalty 9

Harvard Business Review

OCTOBER 27, 2014

doubled from 20% to 40% between July and December 2013, and has stayed at that level since. Many change leaders use Six Sigma , Kaizen , and Lean for continuous improvement. Change management Execution Leadership' Planning how to accomplish the change. Implementing the change. Change leaders work across boundaries.

Middle Management 13

Middle Management Six Sigma Taylorism Taylor 13