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How Employee Engagement Drives Customer Satisfaction

N2Growth Blog

The Demand Metric 2013 Employee Engagement Survey concluded that organizations that have more than 50% employee engagement retain more than 80% of their customers. Their research validates the linkage between managing employee activities and experiences and in turn these employees exceed customer expectations.

Metrics 346
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Managing Distraction in the Digital Era

Great Leadership By Dan

Guest post from Amy Blankson: In 2013, the National Center for Biotechnology Information reported that the average attention span of a human has dropped to a mere eight seconds , one second behind that of a goldfish. I’m stepping away from my email to finish this project. Why does this matter? I’ll be back in one hour).

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Employee Empowerment: A Key Force in Leadership

Lead on Purpose

Perhaps a manager is present to take care of the problem, or maybe you have to wait for a phone call; either way, neither you nor the employee are pleased with the lack of progress during your interaction. This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey.

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Developing a Leadership Training Program for High Potentials: A Case Study

Great Leadership By Dan

Financial management. Change management. The following functional areas exist within XYZ Widget: Finance, HR/Admin, Sales, Customer Service, Planning & Procurement, Materials Management, Manufacturing, and Quality Control. •Communication. Long term vision/goal setting and the ability to communicate that to the organization.

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Not Adhering to the Rule of 150

Coaching Tip

Office cliques can affect workplace culture in a variety of ways.according to nationwide survey conducted by Harris Interactive on behalf of CareerBuilder from May 14 to June 5, 2013, among a representative sample of nearly 3,000 full-time, private sector U.S. The survey found that not all managers succeed at staying neutral.

Loyalty 103
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5 Must-read Leadership Books for Women Leaders

HR Digest

A survey of executives found that women view leaders as those who share their knowledge and connect with their colleagues to help the team and the business. Women gaining more power to lead, green-light projects, and innovate does not come at the expense of men. In fact, women at the table make more successful businesses.

Books 105
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IT Organizations Built to Last

Strategy Driven

Innovation begins with management; by fostering a culture that prioritizes innovation, creativity is incentivized among team members. Online surveys, social media and voice-of-the-customer events all help to ensure that a fact-based understanding of customer needs drives the company forward. About the Author.