Chart Your Course

OCTOBER 27, 2014

But eConsultancy’s 2013 Cross-Channel Marketing Report found that 70 percent of business owners feel acquisitions are definitely more expensive than retention. Subway sandwich shops offer a similar rewards program based on a points systems that corresponds with dollars spent per purchase. Live Chat Online.

Quality 182

Quality Succession White Paper Customer Loyalty 182

Leading Blog

FEBRUARY 19, 2014

There I observed a wide array of Abbott executives, scientists and managers. As a manager “on loan” to Abbott from the University of Michigan, I quickly found similarities between the two organizations. They can pose major challenges for today’s managers, especially if those managers are part of a different generation.

Decentralization 284

Decentralization Organizational Behavior Short-term Public Relations 284

Strategy Driven

DECEMBER 11, 2013

StrategyDriven Enterprises LLC and Xen Wireless form StrategyDriven Analytics to provide utility industry executives and managers with asset management program benchmarking data supporting operational and investment decisions and fleet and individual plant performance assessments. Online and Outage Work Management.

Wireless 58

Wireless Benchmarking Asset Management Industry 58

HR Digest

MAY 1, 2019

The contribution of technology in improving customer experience is well documented, but little has been done in using it for enriching workplace experiences. Diane Gherson is a trailblazer when it comes to introducing agile technologies in the gamut of Human Resources. Digital technologies forced-disruption of all that.

Agility 90

Agility Self-aware Innovation Human Resources 90

Eric Jacobson

NOVEMBER 27, 2013

Last month, the Kansas City Business Journal published its list of 2013 Best Places To Work Companies in the Kansas City metro. As you review the winning companies profiles (the publication''s October 4, 2013 issue), you''ll notice that wellness and fitness programs and perks are common among this year''s winners.

Henderson 50

Henderson Hotels Ryan Company 50

Lead from Within

MARCH 11, 2014

He recalls, “When I ejected from that airplane in 1965, I left my world of technology and entered into the world of Epictetus. The system of values I carried with me into this realm was to be tested by my captors. © 2013 Lolly Daskal. I was alone and crippled; self-reliance was the basis for daily life. All rights reserved.

Morale 166

Morale Commitment Resistance Skills 166

Chartered Management Institute

DECEMBER 2, 2013

Big Data, and its close cousin the Internet of Things, are among the trendier terms of 2013. They can sound geeky, but they are developments that every manager needs to understand. Last month the supermarket giant Tesco announced a partnership with a technology firm Amscreen aimed at improving the targeting of its advertisements.

Leadership Styles 83

Leadership Styles Human Capital Ethics McKinsey 83

Strategy Driven

OCTOBER 31, 2017

After the 2013 Yahoo data breach and the recent Equifax hack, operating without proper security measures in place is no longer acceptable. Thanks to better file management and new information security technologies, companies can implement a much more advanced structuring across their organization.

How To 52

How To Policies Informal Structure Operations 52

Harvard Business Review

DECEMBER 10, 2012

What are the top business-to-business sales trends for 2013? Models are verbal descriptions and visual representations of how systems work and processes flow. Because of the economy and relentless competition, 2013 will be the year that many companies have to re-discover the lost art of win-loss analysis.

Trends 17

Trends Analysis Politics Technology 17

Strategy Driven

APRIL 14, 2013

A growing number of organizations are moving toward having more pervasive Business Intelligence (BI) by turning to evidence-based decision making supported by a range of BI and analytics technology and processes that enable decision makers to have the best possible intelligence about customers, finances, operations, suppliers, and the market.

Resources 50

Resources KPI Strategy White Paper 50

Six Disciplines

SEPTEMBER 3, 2015

The Commerce Department’s National Institute of Standards and Technology (NIST) has named Casey Mackert, Director of Baldrige Services and Dr. Jan Garfield, Baldrige Client Coach at Six Disciplines Consulting Services in Findlay, Ohio, to the Board of Examiners for the 2015 Malcolm Baldrige National Quality Award. GAITHERSBURG, Md.—The

Quality 70

Quality Health Care Case Study Education 70

Strategy Driven

APRIL 4, 2016

This was the context when on Christmas day 2013, the then designated Prime Minister Mehdi Jomaa offered me the aforementioned thankless and non-lucrative opportunity. I was asked to be Minister of Higher Education, Scientific Research, and Information & Communication Technologies. How could I refuse? Turbulence. So did we succeed?

How To 50

How To Chief Information Officer Tourism Politics 50

Strategy Driven

DECEMBER 20, 2013

While workplaces are swiftly becoming more and more advanced in cloud computing, using social media for marketing purposes, and generally becoming au fait with modern technology, there is one area which is sadly lacking when it comes to technological advancement. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

Succession 64

Succession Talent Management Software Human Resources 64

Deming Institute

MAY 26, 2016

Tim Higgins, NASA System & Mission Assurance Specialist. Jim Manley, Former GM & Supplier Manager, Chair of Michigan Lean Consortium. Kentaro Toyama, Associate Professor, University of Michigan – School of Information and Author of ”Geek Heresy: Rescuing Social Change from the Cult of Technology”. Related: The W.

Deming 28

Deming Conference P&L Seminar 28

Mike Cardus

JANUARY 17, 2013

The 2013 program runs from March 6 to May 1. Teams are often placed together with little to no system for knowing how to effectively achieve goals and how to overcome challenges in the team process. David Monroe, Director of Community and Technology Development Community Connections of New York. WHO SHOULD APPLY.

Team Building 124

Team Building Team Class Committee 124

Skip Prichard

JUNE 3, 2020

And, as anyone who closely follows simulation and prototyping tools knows, their use has become pervasive in manufacturing businesses, even though companies still grapple with the integration and management issues I wrote about in 2003. -Daniel Kahneman. What was most surprising to you in studying the research into experimentation?

Power 95

Power Kahneman Open-book Learning-by-Doing 95

Skip Prichard

JULY 22, 2019

Whether you have invented an amazing new technology or product, you could still fail. He is credited with inventing the phonograph, the motion picture camera, the alkaline battery, and, most importantly, the electric light bulb and the accompanying distribution system for electric power. Innovation Capital. Moreover, it’s hard.

Innovation 80

Innovation Social Capital Reputation How To 80

Leading Blog

DECEMBER 25, 2016

As technology becomes more disruptive and we see more importance placed on big data and artificial intelligence, what will matter most are those things that make us human – the soft skills. How do we create the future while managing the present? Best Leadership Books of 2013. Blog Post ). Kouzes and Barry Z. Posner James M.

Books 150

Books Leadership Cialdini Govindarajan 150

Harvard Business Review

DECEMBER 31, 2015

The successful experience illustrates the role that relatively simple technology (e.g., an RFID system) and a multidiscipline team of clinicians and people from other fields can play in improving the quality and cost of care delivery processes and the steps that can ease the way to applying such an approach. Sponsored by Optum.

Technology 8

Technology Mayo Health Care Engineering 8

Deming Institute

JANUARY 30, 2017

About ten years ago, somebody sent me a PDF file of Dr. Deming’s “Some Notes on Management in a Hospital.” It had been published in the journal of the Society for Health Systems (an organization I am active with today, including running the Red Bead Experiment at their 2016 conference). Guest post by Mark Graban.

Deming 28

Deming Kaizen System Quality 28

Harvard Business Review

MAY 15, 2017

On Friday, a major cyber attack hit health systems around the world. In Britain, where the attack affected hospital IT systems, doctors were unable to access patient records. Unfortunately, attacking hospital IT systems is just the tip of the iceberg when it comes to cyber vulnerabilities in the health care sector. acute and 35.5%

System 8

System CIO Health Care Guidelines 8

Harvard Business Review

AUGUST 5, 2015

Investing in technology can help lift people out of poverty, and investments that use technology for development are good for business, creating millions of new customers. Using information and communications technology (ICT) for development is fairly common, but surprisingly, most digital divide projects don’t generate revenue.

Technology 8

Technology Globalization Project System 8

Harvard Business Review

JANUARY 3, 2013

Easing into the New Year, one big hope we have for 2013 is that women continue to bridge the gender gap in terms of pay equality and access to leadership positions. What this means for 2013 is that women have a huge opportunity to convert their connections into career advancement. That sounds like progress. The Start Up Paradox.

Leadership Pipeline 8

Leadership Pipeline Short-term Venture Funding Career 8

Strategy Driven

NOVEMBER 7, 2013

The last decade ushered in an economic meltdown and technological breakthroughs that have forever changed the business world as we knew it. Unfortunately contemporary management theory and practices have ill prepared us for our current reality. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Consider leaving a comment!

Ohno 50

Ohno Productivity Products Six Sigma 50

Harvard Business Review

MAY 6, 2013

I remember well when the idea of applying complexity science to management was first being eagerly discussed in the 1990s. Gallen had developed a management model based on systems thinking. Managers'' eyes were opened to the reality that organizations are not just complicated but complex.

Management 9

Management Short-term System Uncertainty 9

Strategy Driven

JUNE 19, 2015

My research revealed that their company had in fact founded LLB, which younger generations of management did not know. Houston Symphony Orchestra, 100th in 2013. University of Texas System, 50th. Technology is but one tool of the trade. In 1978, I was advising Uniroyal Tire Company. Civil Rights Act, 50th.

Case Study 50

Case Study Open-book Learning Curve Learning-by-Doing 50

Harvard Business Review

MAY 23, 2018

We investigated this topic when we studied how Nokia executives dealt with the company’s severe strategic challenges between 2007 and 2013. As part of this research, we conducted 120 interviews, including nine with board members and 19 with top managers. Practice #1: Increase trust by defining new conversational norms.

Strategy 8

Strategy Analysis Operations CFO 8

Harvard Business Review

MAY 7, 2018

But that doesn’t mean that new technologies aren’t going to usher in a lot of disruption to the financial system. Traditional economists (and, yes, that label could well describe both of us) often ignore a crucial separation between money (the “what”) and the payment technology (the “how).

Banking 8

Banking Technology System Disruptive Innovation 8

Harvard Business Review

FEBRUARY 10, 2015

If businesses are to continue using personal data to create value for themselves and for their customers, they will need to manage it as carefully as they would money, in four key ways. Similarly, trust erosion triggered by Edward Snowden’s revelations of government surveillance in mid-2013 are estimated to have cost U.S.

Telecommunications 8

Telecommunications Cost-Benefit Analysis Reputation Survey 8

Strategy Driven

JUNE 4, 2013

Organizational performance measurement systems are complex constructs that significantly impact leadership decisions, employee behaviors, and management processes and systems. Acceptance of a new or upgraded performance monitoring system centers on metric and report accuracy. Technology Related Challenges.

System 72

System Metrics KPI Document 72

Harvard Business Review

APRIL 14, 2017

For example, our survey, which asked managers of 13 functions, from sales and marketing to procurement and finance, to indicate whether their departments were using AI in 63 core areas, found AI was used most frequently in detecting and fending off computer security intrusions in the IT department. Could Liberate 50% of Managers' Time.

Company 12

Company Survey Finance Engineering 12

Harvard Business Review

DECEMBER 6, 2016

Startups and major tech companies, notably Alphabet’s Google X division , are investing heavily in smart car technology, as are network ride-sharing companies such as Uber and Lyft. “Self-driving” or “smart” cars will simply become whatever we call the next generation of transportation technology.

Transportation 8

Transportation Technology Software Supply Chain 8

Harvard Business Review

AUGUST 28, 2017

While it’s clear that CEOs need to consider AI’s business implications, the technology’s nascence in business settings makes it less clear how to profitably employ it. While investment in AI is heating up, corporate adoption of AI technologies is still lagging.

Survey 11

Survey Execution First-mover Advantage Technology 11

Harvard Business Review

JUNE 4, 2013

So how do people — and even dogs — routinely manage it? Managers under pressure to make many decisions can''t subject every one of them to thorough and dispassionate analysis. This is the kind of thinking that business managers can also profit from. But manage it, and you become the industry leader.

Management 9

Management Bureaucracy Self-aware Agility 9

Harvard Business Review

OCTOBER 22, 2013

The Centers for Medicare and Medicaid Services, the agency overseeing the technically troubled Affordable Care Act exchanges , has done a far better job concealing the details of its systems design, development, and deployment practices than producing working websites. That’s what serious systems developers do. Look deeper.

Software 8

Software System Project Learning-by-Doing 8

Harvard Business Review

MAY 16, 2016

After a general election that saw an Islamist-led coalition rise to power, the country witnessed two political assassinations in February and July 2013. This was the context when, on Christmas Day 2013, the then-designated Prime Minister Mehdi Jomaa offered me the aforementioned thankless and non-lucrative opportunity.

Politics 10

Politics Chief Information Officer Tourism Environment 10

Harvard Business Review

AUGUST 22, 2014

Advances in technology — especially digital technology and the increasing role of software in products and services — are demanding that large, successful organizations increase their pace of innovation and make greater use of resources outside their boundaries. Innovation Strategy Technology' So how does it work?

Venture Funding 14

Venture Funding Entrepreneur Agility Business Model 14