Tony Mayo’s Blog: Tools, Techniques, & Thoughts

Tony Mayo

I use this blog to collect and make avail […]. For Executives

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Taking Responsibility for My Listening

Tony Mayo

Executive coach Tony Mayo shares a lesson he learned about the impact we all have on each other, with an example of how to act on that responsibility. For Executive Coaches For Executives Apology Listening Responsibility

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Chaos: Making a New Science

Tony Mayo

Page references are to the soft cover edition [Items enclosed in brackets are paraphrases or commentary by Tony Mayo] Capsule Review p. by James Gleick To purchase through, click here. See other recommended books. 38 Shallow ideas can be assimilated; ideas that require people to reorganize […]. For Executives Recommended Books

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Free Tools to Make 2014 the Year You Planned

Tony Mayo

Apply scientifically proven methods to your goal setting and New Year’s resolutions with these free tools from Top Executive Coach Tony Mayo. The end of one calendar year and the beginning of the next naturally brings reflections on our progress and plans. Managing Yourself with Specific Measurable Results Free Goal Setting Workbook and Guided Audio […]. For Executives How to Set Goals Goal Setting Personal Goals Setting Goals

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Make a Decision and Keep Moving


We live in Rochester, MN–home to the world famous Mayo Clinic. Lucky for us, Mayo provides for our routine medical care through our health insurance. The entire downtown area of Rochester, including the Mayo Clinic campus, is connected by skyway and subway. I had a great opportunity to teach my 14-year-old daughter about leadership today–and how to make a decision, then another, and another.

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The Entrepreneurial Guide to Success


Marys Hospital, part of the world famous Mayo Clinic. Heads of state, Fortune 100 executives, and media personalities are routinely cared for at Mayo–and the Canadian Honker. The Entrepreneurial Guide to Success. Joe Powers is the owner of the Canadian Honker , an unassuming “comfort food” restaurant in Rochester, MN. The restaurant is located directly across the street from St.

Fearless Living

Coaching Tip

Conor Mayo-Wilson, a researcher of mathematical philosophy at Carnegie Mellon University, studies how people learn and solve problems by sharing information in groups. But research done by Mayo-Wilson and others shows that this isn’t exactly the case. For instance, we know today that stomach ulcers are caused by bacteria, Mayo-Wilson said. Mayo-Wilson said, “How those people receive information can influence whether or not they make a good decision.” Fearing 2013.

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Overcoming Fragmentation in Health Care

Harvard Business Review

At Mayo Clinic, we have chosen a different path — a path focused on sharing our most scalable product: our knowledge. At the foundation of our approach is a knowledge-management system — an electronic archive of Mayo Clinic-vetted knowledge containing evidence-based protocols, order sets, alerts and care process models. Ask Mayo Expert , one of the many tools in our system, helps physicians deliver safe, integrated, high-quality care.

Fix the Handful of U.S. Hospitals Responsible for Out-of-Control Costs

Harvard Business Review

In May 2013, the Centers for Medicare and Medicaid Services (CMS) released CMS Medicare Provider Analysis and Review (MEDPAR) inpatient data that contain discharge information for 100% of Medicare fee-for-service beneficiaries using hospital inpatient services. Some hospitals in the New York State were being paid 40 times as much as the world-famous Mayo clinic for some treatments.

Morning Advantage: The Healing Power of Painful Budget Cuts

Harvard Business Review

If you’re looking to make your brand more interactive in 2013, the seeds of inspiration may be found in Creativity’s roundup of the best integrated/interactive work of 2012. With a "fiscal cliff" deal in place in the U.S. and further fiscal feuds looming around spending cuts, The New York Times is shining a light on Latvia as an example of a country that made some painful cuts and is now beginning to reap the rewards.

Here's How to Actually Empower Customer Service Employees

Harvard Business Review

Brands to the Mayo Clinic and U.S. For example, at the Mayo Clinic of Scottsdale, nurses have the power to question any doctor''s decision or diagnosis through its "Plus One" protocol, completely breaking down the traditional hierarchy. There is perhaps nothing as fundamental for organizations as customer service. Any company in a truly competitive market suffers an inevitable decline if it ignores this basic discipline for too long.

Liberating Patients from Mechanical Ventilation Sooner

Harvard Business Review

At the Mayo Clinic, we implemented sedation-weaning and ventilator-weaning protocols and a color-coded communications scheme in the ICU in an effort to more quickly identify mechanically ventilated patients who were able to be awakened and breathe on their own.

Debunking Myths About Highly-Skilled Immigration and the Global Race for Talent

Harvard Business Review

home of medical giant Mayo Clinic, are among the regions with the highest demand for H-1Bs and lowest unemployment rates for bachelor''s degree holders (3% in Columbus and 1.5% Talk to the founders of Silicon Valley startups and they will tell you that the single greatest obstacle they face after they obtain funding is the dearth of skilled talent. They say this is limiting their ability to innovate.

Make Physicians Full Partners in Accountable Care Organizations

Harvard Business Review

Although the partnership model has not yet been tried for ACOs, it has allowed a variety of multi-specialty medical groups — including the Mayo Clinic, Kaiser Permanente, and the Geisinger Health System — to achieve superior quality outcomes, outstanding service, and increased affordability. The Affordable Care Act encourages the formation of accountable care organizations (ACOs) that can accept bundled payments for hospitalization and outpatient care.

Computerization in Health Care Demands High Data Standards

Harvard Business Review

On the truly positive side, the Mayo Clinic and UnitedHealth Group have teamed up to form Optum Labs, a research group aimed at mining (initially) claims records for over 100 million people and 5 million clinical records. Recent reports bookend the promise and peril of computerization and the electronic medical record in health care.

Is the Confidence Gap Between Men and Women a Myth?

Harvard Business

” Famously, in 2013, Sheryl Sandberg, the chief operating officer of Facebook and a billionaire, published a book in which her advice for working women was to tell them to “lean in.” In research with Margarita Mayo of IE Business School and Natalia Karelaia of INSEAD, I took a different angle on the confidence factor and its relationship to organizational influence. Paul Garbett for HBR.

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How RFID Technology Improves Hospital Care

Harvard Business Review

When redesigning the new and expanded emergency room at the Mayo Clinic’s Saint Marys Hospital in Rochester, Minnesota, Mayo leaders didn’t just want to add more rooms and square feet. The project was launched in 2013, and the RFID system was rolled out in stages starting in the summer of 2015. Mayo is now evaluating the use of RFID systems in other areas of patient care.