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How Google Has Changed Management, 10 Years After its IPO

Harvard Business Review

If you only read one piece, make it this one by David Garvin in 2013 , on how Google sold its engineers on management. To do so, it had to come up with a brand of management all its own, centered around “people analytics,” a quantitative approach to hiring and operations. How Google manages.

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How One Hospital Improved Patient Handoffs for the Long Term

Harvard Business Review

paper checklists, mnemonic devices) for improving teamwork and communication among providers. By the end of 2013, nurses reported over 20% of patient handoffs still had missing information. Although in hospitals we frequently see teamwork within units (e.g., Adopting a more systematic process. The Six Stages.

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Redefining the Patient Experience with Collaborative Care

Harvard Business Review

For example, its accountable-care-organization partnership with Bellin Health, a health care system in Green Bay, Wisconsin, presently has the lowest cost per Medicare beneficiary among 32 pioneer ACOs, and the ThedaCare Physicians group was ranked first in quality performance statewide in 2013 by Consumer Reports. Health Operations'